Receptionist
About the job
Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.
At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.
Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.
Opening in Paris and Barcelona in Summer 2024, plus London and two properties in Vienna in 2025.
About The Miiro Borneta Hotel
Launching August 2024, the Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open-plan kitchen, and a cocktail bar.
Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona.
Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of the Ciutat Vella.
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What we want you to do
Guest experience
Ensure guests are greeted upon arrival ad make time to interact effectively with guests
Assist Guests during check-in and check-out, including phone interaction and face-to-face interaction
Assist Guests with questions, directions, event schedules, and other information regarding their stay
Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction
Responsible Business
To have a full understanding of all systems and programmes
Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Maintain confidentiality of all guests and hotel information
Employ attention to detail to ensure the security of guest room access
Key Skills and Competencies
Self-management
Comply with hotel rules and regulations and provisions contained in the Miiro Employee Handbook
Comply with company grooming and uniform standards
Comply with timekeeping and attendance policies
Actively participate in training and development programmes and maximise opportunities for self-development
Customer service
Demonstrate service attributes in accordance with industry expectations and company standards to include:
Being attentive to guests
Accurately and promptly fulfilling guest requests
Understand and anticipate guest needs
Maintain a high level of knowledge which will enhance the guest experience
Demonstrate a service attitude that exceeds expectations
Take appropriate action to resolve guest complaints
Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers
Be able to promote the hotel products and services
Maintain a high level of product and service knowledge about all Miiro Hospitality hotels
Health Safety & Security
Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
Familiarise yourself with emergency and evacuation procedures
Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager
The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties, as flexibility in meeting company and guest’s needs is required by all Miiro Hosts
At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.
Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.
Opening in Paris and Barcelona in Summer 2024, plus London and two properties in Vienna in 2025.
About The Miiro Borneta Hotel
Launching August 2024, the Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open-plan kitchen, and a cocktail bar.
Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona.
Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of the Ciutat Vella.
***
What we want you to do
Guest experience
Ensure guests are greeted upon arrival ad make time to interact effectively with guests
Assist Guests during check-in and check-out, including phone interaction and face-to-face interaction
Assist Guests with questions, directions, event schedules, and other information regarding their stay
Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction
Responsible Business
To have a full understanding of all systems and programmes
Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Maintain confidentiality of all guests and hotel information
Employ attention to detail to ensure the security of guest room access
Key Skills and Competencies
Self-management
Comply with hotel rules and regulations and provisions contained in the Miiro Employee Handbook
Comply with company grooming and uniform standards
Comply with timekeeping and attendance policies
Actively participate in training and development programmes and maximise opportunities for self-development
Customer service
Demonstrate service attributes in accordance with industry expectations and company standards to include:
Being attentive to guests
Accurately and promptly fulfilling guest requests
Understand and anticipate guest needs
Maintain a high level of knowledge which will enhance the guest experience
Demonstrate a service attitude that exceeds expectations
Take appropriate action to resolve guest complaints
Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers
Be able to promote the hotel products and services
Maintain a high level of product and service knowledge about all Miiro Hospitality hotels
Health Safety & Security
Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
Familiarise yourself with emergency and evacuation procedures
Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager
The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties, as flexibility in meeting company and guest’s needs is required by all Miiro Hosts
- Department: Reception
The company
Launching summer 2024, Borneta boasts 92 rooms, an atmospheric restaurant with an open-plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, Borneta invites you to discover the charms of the Ciutat Vella.
