Bartender

SCOPE
The overall scope of the job includes serving food and beverages to guests in the assigned place
of work, providing a courteous, professional, efficient and flexible service consistent with the
standards of the hotel and Kempinski in order to encourage sales and maximize guest
satisfaction.

OVERALL OBJECTIVES
The job of Bartender is executed satisfactorily when:
● All rules & regulations are strictly adhered within the hotel including hotel’s policy on
fire and safety as well as hygiene regulations including HACCP.
● The service team is well managed, having delegated the appropriate tasks to the team
members.
● The sales are driven to the outlet’s full potential and that budget is adhered to.
● A High quality of product and service is maintained in the outlet.
● The outlet is developed in an entrepreneurial manner, looking for opportunities to
generate more business at all times.
● A courteous, professional and efficient service is provided at all times.
MAIN RESPONSIBILITIES
● Responsible to Assistant Bar Manager.
● Responsible for Barman/ Barmaid & Host/ Hostess
● Report to duty punctually wearing the correct uniform, clean and well pressed including
appropriate shoes (polished) and nametag at all times according to the hotels dress code
& Kempinski grooming standards, maintaining a high standard of personal appearance
and hygiene at all times.
● A courteous, professional and efficient service is provided at all times.
● All duties and tasks are performed as per the tasks required at the outlet.
● Be knowledgeable of all services and products offered by the hotel.
● Have a thorough knowledge and understanding of all food and beverage items offered by
the department assigned.
● Have the knowledge and understanding to explain and perform upselling all items offered
by the department assigned as well as offering alternatives.
● Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
● Ensure that the place of work and surrounding area is kept clean and organized at all
times.
● Successfully perform opening and closing procedures established for the assigned outlet
● Handle guest enquiries in a courteous and efficient manner and report guest complaints
and feedback to supervisors.
● Report guest complaints immediately to the supervisors and ensuring follow up is
performed with the guest.
● Being knowledgeable to operate the existing POS system based on the trained
responsibility level as assigned in the department.
● Understand and strictly adhere to the rules & regulations established in the hotel’s policy
manual and the hotel’s policy on fire, hygiene, health & safety.

● Maintain a good rapport and work relation with staff in the assigned department and
within the hotel.
● Attend and contribute to all staff meetings, departmental trainings and hotel initiated
trainings scheduled.
● Undertake reasonable tasks and secondary duties as assigned by the Department Head.
● Respond to any changes in the department as dictated by the hotel management.
● Assist in carrying out scheduled inventories of products and operating equipment.
● Perform any other assigned reasonable duties and responsibilities as assigned.
● Project at all times a positive and motivated attitude and exercise self-control.
● Have a complete understanding of the monthly profit and loss statement of the
department.
● Be able to lead the service and act as a role model to the team.
● Be able to ensure a flawless service to the highest standards and as required by the
department and the hotel.
● Fully understand the concept of the restaurant and being able to act as a guardian in terms
of service provided, food and beverages served and the guidance of the team.
● Be able to ensure a great communication within the team and able to hold team meetings
in the absence of the Assistant Bar Manager.
● Attend the daily Food & Beverage Meeting in the absence of the Bar Manager and
Assistant Bar Manager.
● Be very knowledgeable about all service procedures of the bars, lounges and restaurants
in the hotel.
● Have an excellent understanding of food in general, ingredients and preparations to
ensure the right drinks, cocktails and spirit can be recommended.
● Have an excellent understanding of classic cocktails, their recipes and history.
● Have an excellent understanding of today’s cocktail trends as well as spirits and liqueurs.
● Be able to control stocks, produce efficient costing of cocktails and spirits as well as
perform excellent recommendations to guests.
● Be knowledgeable of the preparation of a large number of classic cocktails and all
standard long drinks.
● Participate in at least 2 national competitions per year.
● Be able to develop new recipes based on guest requests.
● Be able to fully comply to the beverage guidelines given by the hotel and management.
● Show an interest to develop and explore the local bar culture and knowing the places to
go.
● Be able to run a bar from A-Z with all mise en place preparations, production of
cocktails, cashiering as well as shift end duties.
● Have accomplished all internal trainings for up selling techniques, complaint handling
and product knowledge.
● Understand bar culture and the night life scene.
● Continuously train on cocktails and trends.
Additional responsibilities and tasks can be added at any time according to the needs of the
business and of the hotel.

NATIONALITY: Eligible for a working permit in country of hire.

EDUCATION: Hospitality Management or related field

EXPERIENCE: To fill the position, the following is required:
● Minimum 1 years in an F&B service role.
● Awards/ certificates/ trainings related to bar
operations are preferred.

LANGUAGE: Ability to work and communicate in a multinational

environment:
● Local language – excellent oral and written skills.
● English – excellent oral and written skills.
● Additional language – beneficial.

COMPETENCIES:

● Strong knowledge of beverages (cocktails, liquors,
wine, etc…).
● Ability to work independently, thrive under
pressure in challenging circumstances and come
up with proactive, rational solutions.
● Excellent written and verbal communication skills.
● Ability to establish and retain effective working
relationships with hotel staff and clients/vendors.
● Ability to identify and delegate tasks effectively.
● Excellent organizational and time management skills.
● Applies a professional, confidential and ethical
approach at all times.
● Works in a safe, prudent and organized manner.
TECHNICAL
COMPETENCIES: Computer literacy adapted to the field of training:
● Ability to operate computer and office equipment.
● Proficiency in Excel and Word.

INDIVIDUAL
CHARACTERISTICS: To fill this position the candidate must identify with the
Kempinski core values, in addition they should be
especially:
● Passionate for Food & Beverage
● People Oriented
● Passionate for European luxury
● Entrepreneurial
● Straightforward
● Business Acumen
● Sense of responsibility
● Leader
● Team player
● Analytical thinker
● Flexible and reliable
● Tolerant and open minded
● Works well under pressure

OTHER SKILLS: Depending on region and property.