Massage/Beauty Therapist

Job Brief

To take 100% responsibility/ownership and fulfill the duties as a therapist to ensure the guest have a truly & memorable experience.



DUTIES AND RESPONSIBILITIES:

·       Conducting treatments according to spa menu, standards and outlined protocols.

·       Be knowledgeable of benefits and outcome in all practiced techniques and treatments.

·       Be knowledgeable in related treatment products and the ability to be flexible in the same with regards to guest requests.

·       To work with and fully understand the health assessment and to operate with discretion to ensure that any necessary precautions are taken.

·       At all times confirm scheduled treatment with guest before starting the treatment.

·       Ensure all treatment and preparation areas are set up as per standards and that any discrepancies have been resolved immediately.  Treatment room setup should be in order before welcoming any guest to the same or handing over area to fellow colleague.

·       Ensure products in place and refilled as per standards and act on any discrepancies.

·       Serve post treatment drinks and be knowledgeable of the properties of the same.

·       Make product recommendations and meet the retail goals established by U Spa, at Constance Ephelia Seychelles   

·       Be well informed about the retail products and serve the clients requests and interests with regards to the same.

·       Be knowledgeable about retail products related to specific menu treatments and be able to make recommendations thereafter.

·       Assist the guest with an after/ home care program when suitable

·        Greet all clients with name recognition, a welcoming smile and a clear but soft tone of voice.  

·        Be punctual at all times for appointments, team functions and meetings.

·        Apply the qualities of discretion and maintain strict confidentiality at all times.  

·        Be genuinely committed to clients and fellow colleagues—be aware that 'clients bring clients'.  Take care and show ownership of the client from their arrival to their departure in the spa accommodating their needs, requests, and at all times respecting their privacy.

·        Keep work area clean and organized  

·        Handle any accident or guests incident in a swift and professional manner

·        At all times present a healthy and well maintained appearance and proper grooming

  Candidate Requirements  :

 ·  Minimum of 2 years experience as a licensed therapist in a luxury hotel setting

·  Effective communication skills and pleasant personality are a must.

·  Possession of superior interactive skills is essential.

·  Professional grooming and demeanor

·  Knowledge of OPERA software and Spa products/treatment

·  Possession of basic computer operating skills – MS Office/Excel is desirable

·  Previous experience in tourism industry would be an advantage