Director of Information Technology

The Director of IT is responsible for providing a high level of operational availability and stability for both standard network and hotel industry specific technology.

• Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property.
• Forecast technology requirements and upgrades to existing technology to improve effectiveness of installed systems.
• Execute hotel and corporate systems strategies.
• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
• Establish and maintain user procedures and hardware familiarization for all systems.
• Establish and maintain system security procedures consistent with control requirements and corporate policy.
• Maintain accurate records of system files; software and hardware issues and service requirements.
• Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application.