Assistant Front Desk Manager
Cosa comprende il lavoro
The Assistant Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations Team, the Assistant Front Desk Manager is the liaison between the Guest Relations Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Assistant Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Assistant Front Desk Manager is held fully accountable for the leadership required to foster a quality guest experience within the team. This individual will take full ownership and accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.
Qualifications:
- Minimum of two (2) years guest facing service experience in a luxury environment, supervising teams of 10 or more.
- Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities.
- Confident, well-groomed appearance with a warm and welcoming demeanor.
- Strong emotional intelligence is required with resourceful thinking and a working knowledge of conflict resolution.
- Ability to fulfill the above-mentioned Key Responsibilities and all reasonable company requests.
Qualifications:
- Minimum of two (2) years guest facing service experience in a luxury environment, supervising teams of 10 or more.
- Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities.
- Confident, well-groomed appearance with a warm and welcoming demeanor.
- Strong emotional intelligence is required with resourceful thinking and a working knowledge of conflict resolution.
- Ability to fulfill the above-mentioned Key Responsibilities and all reasonable company requests.
- Posizioni disponibili: 8
- Dipartimento: Guest Relations
Su di te
- Lingua richiesta: Inglese.
L'azienda
Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.
Assistant Front Desk Manager
A tempo completo, 8 mesi
Data di inizio:
Ultima data di inizio: