Résumé du cours
As a customer-centric business operation, the hospitality firm’s performance critically depends on a mutual understanding between customer needs and employees’ service delivery. Compared to other industries, hospitality firms are increasingly faced with cultural differences, values and ethics. This course intends to shape the culture awareness of students and provide them with the necessary skills to lead within multicultural contexts.
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Ce que vous apprendrez
✽ Explore and understand the way the way culture (national, corporate, functional etc.) influence organizations
✽ Evaluate and apply different approaches to managing multicultural teams
✽ Identify and assess the attitudes and behaviors necessary to lead in a culturally diverse environment
✽ Analyze and compare your own cultural assumptions and those of others and how this impact your leadership style
Détails du cours
À qui s'adresse ce cours?
This course is designed for business professionals who want to gain knowledge on building effective teams and increase their effectiveness in leading individuals towards high team performance.