Reservations Agent
Sobre el trabajo
The Gstaad Palace, with over 90 rooms and suites, 5 restaurants, 2 bars, and a legendary nightclub, is an internationally renowned 5-star luxury hotel. It is owned by the Scherz family and is one of the last traditionally family-run grand hotels – a true landmark of Switzerland.
Your Responsibilities
- Receiving and processing individual and group bookings from inquiry to reservation, in compliance with the standards of “Leading Hotels of the World,” Swiss Deluxe Hotels, and our internal QM
- Ensuring smooth operations in the reservations department
- Providing personalized service to our (international) guests throughout the reservation process
- Entering guest data into the Protel on Premise booking system
- Shared responsibility for current occupancy levels and monitoring of the room budget
- Coordinating various rates and conditions with the reservations manager
- Close collaboration with operational and administrative hotel departments
- Assisting in monitoring our availability on online channels (CRS)
- For the beginning we can provide staff accommodation
- Departamento: Reservas
Sobre ti
Your Profile
- You have completed commercial training or an equivalent education
- You bring at least one year of experience in reservations in the upscale hotel industry
- You are a lively, well-groomed individual who enjoys guest interaction
- You have excellent MS Office skills
- You enjoy working in a team
- You are flexible, resilient, conscientious, detail- and customer-oriented
- You possess excellent German, French, and English language skills; additional languages are welcome
We Offer
- An exciting role in a dual-season operation, where a balance between varied working hours and rest is guaranteed thanks to the hotel’s operating schedule
- An interesting position with significant responsibility in a young, dynamic team
- A diverse, independent, and responsible role in an international environment
- Attractive employment conditions, along with support for continuing education and internal training
- A personal career plan and numerous development opportunities
- A mountain region that fulfills every dream in nature and sports
- A workplace where tradition and family values are embraced
- Idioma requerido: Inglés. Alemán y Francés son un plus
La empresa
Gstaad’s landmark is run by the third generation of the family and has skilfully combined contemporary glamour with alpine cosiness for more than 100 years.
Attractive career prospects are also regularly on offer where guests enjoy an extensive range of leisure activities surrounded by stunning scenery.
With its cultural mix of more than 300 employees in the winter, 200 in the summer and approximately 40 permanent employees, the Gstaad Palace is the largest luxury hotel in the region. The informal atmosphere is not just valued by our guests, our employees are like one big family, too. We place great importance on supporting our employees and on their continuous further development as only happy employees contribute to our guests having a successful stay.
Gstaad stands worldwide for alpine charm and discrete luxury with pleasant understatement and has remained authentic and down-to-earth at the same time. Besides more than 1,000 events every year, employees can also find a top hotel industry that meets the highest standards and is second to none.
