Learning & Development Executive

Job Qualifications University Degree/Diploma – preference given to Human Resources or business-related degrees /· Experience of working in hotel-related operational positions would be a useful benefit D. Key Areas of Responsibility ResponsibilitiesOperational› Assists the HR Manager in identifying training needs for the hotel.› Co-ordinates and monitors the hotel's Training Plan and Calendar.› Assists with the monitoring of skills training and departmental standards as defined in the Departmental Operations Manual.› Responsible for the grooming standards of the hotel and ensures all employees adhere to the same.› Advises the Assistant HR Manager of any new support material that would be beneficial to the hotel. Keeps informed of new developments, materials and techniques in training.› Ensures that the recommended quota of Departmental Trainers is trained for each department and that they are conducting an average of 3 to 5 skills training sessions per month.› Ensure that each employee receives a minimum of 3 hours per month of skill training by their respective Departmental Trainers.› Ensures the maximum utilization of Departmental Trainers in each department and closely monitors and rewards their performance and activities.› Plans, implements and monitors, in conjunction with other members of the Human Resources Division both General/Core and Management Training.› Plans, implements and monitors the following training as necessary: Orientation Training, Hygiene Training, Health and Safety Training, Fire Training and Computer Training.› Selects appropriate instructional procedures and methods such as group instruction, self-study, demonstrations, simulation exercises, and role-play.› Implements and monitors the company's training materials like e-learning initiatives.›  › Feedback the results of the Employee Engagement survey and ensure that the relevant changes are implemented. › Monitors the utilization of Brand Standards to better hotel service standards.› Creates and nurtures a strong Learning and Development Culture throughout the hotel› Takes a highly active role in the development of attractive, accurate, user-friendly and results orientated skills training materials.Financial› Assists the Assistant HR Manager to implements and monitor the hotel's Training Budget; ensures that the Department’s operational budget is strictly adhered to, that all costs are controlled and expenditures are properly approved.› Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.  Customer Service› Supports the hotel’s focus on service excellence by training and assisting others to train people to provide exceptional service to the hotel’s external customers (guests).› Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division. People› To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.› To oversee the hotel's recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions.› To support the development of supervisory and management personnel in the hotel, through the implementation of an effective succession plan, coaching/mentoring programme and by assisting the Assistant HR Manager with selected Leadership Series courses.› To oversee the training and development function for all hotel employees.› To assist in the training of Human Resources employees making sure that they have the skills necessary to perform their duties in the most productive way.› To ensure a strong professional relationship with all levels of employees within the hotel, taking an active interest in their welfare, safety and development.› To ensure that all employees report for duty punctually, wearing the correct uniform and name tag at all times. To ensure that they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department’s grooming standards.› To oversee the implementation of The People Brand in every department in the hotel.Marketing› Assists the Assistant HR Manager with the preparation, compilation, implementation and upkeep of the following employee communications – Employee Handbook, Monthly HR Activity Schedule, TFYF Update, Employee Notice Boards.› Ensures that all in-house rules and regulations are communicated to employees and implemented.› Effectively communicates core values and behavioral standards to all levels of employees. Counsels employees and provides career advice.› Effectively communicates Values and guiding principles to all employees.› Assists with the coordination of inter-departmental social activities and employee award presentations.› Ensures all employees maintain an up to date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.› Markets the need for training programs to others, identifying and communicating the value of training, exhibiting how training affects the bottom line.› Markets the Training function by regularly communicating the outcome of training initiatives.  Other Duties› Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organizations, including local schools, hotel schools and universities.› Reads the hotel's Employee Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.› Exercises responsible behavior at all times, positively representing the hotel management team.› Maintains positive guest and colleague interactions with good working relationships.› Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.› Takes an active involvement in the welfare, safety, development and well-being of employees, providing advice, counselling and truthful, diplomatic feedback.› Attends training sessions and meetings as and when required.› Reports for duty punctually, wearing the correct uniform and adhering to the grooming and hygiene standards of the hotel at all times.› Ensures high standards of personal presentation.› Keeps work place clean and tidy at all times, setting an example for other employees to follow.› To be discreet and keep everything confidential. Ensures and practices the utmost protection of office’s confidentiality.› Carries out any other reasonable duties and responsibilities as assigned.