Concierge
Sobre el trabajo
Rosselli AX Privilege is looking to hire a service‑oriented Concierge who will act as the first point of contact for our guests within the Front Office team and you will be reporting to the Front Office Manager. This role helps create a refined, welcoming, and seamless arrival experience, offering personalised assistance and thoughtful support throughout each guest’s stay. The focus is on presence, communication, and delivering the level of care expected in a luxury environment.
Responsibilities:- Warmly welcome guests and provide exceptional customer service.
- Assist guests with reservations for restaurants, transportation, tours, events, and other activities.
- Provide accurate information about local attractions, services, and amenities.
- Maintain a strong presence at the entrance and lobby, offering proactive assistance.
- Anticipate guest needs and resolve concerns promptly and professionally.
- Liaise with hotel departments to ensure a seamless guest experience.
- Communicate guest preferences and special requests to relevant teams.
- Maintain an updated database of local vendors, attractions, and services.
- Record guest requests, feedback, and service outcomes.
- Handle complaints or emergencies with discretion and efficiency.
- Offer personalised solutions to enhance guest satisfaction.
- Assist guests with butler‑style services including ironing, shoe polishing, porterage, and luggage unpacking.
- HEALTH & WELLNESS - Mental health and wellbeing - Support when its neede most - health Insurance - Physical health and wellbeing FINANCIAL - BOV benefits - Employee referral bonus CAREER -AX Academy LIFESTYLE & PERKS -Discount AX hotel accomodation -Employee card -Birthday Voucher -Flexitime
- Departamento: Conserje
Sobre ti
- Minimum 1–2 years’ experience in a guest‑facing hospitality role, ideally as a Concierge or Front Desk Agent.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- High level of discretion, professionalism, and cultural sensitivity.
- Fluency in English; additional languages such as French, Italian, or Spanish are a strong asset.
- Proficiency in computer skills.
- Familiarity with online booking tools and concierge platforms.
- Friendly, approachable, and solution‑oriented.
- Impeccable grooming and a polished appearance.
- Idioma requerido: Inglés. Francés, Italiano y Español son un plus
La empresa
AX Hotels has been a leader in the hospitality industry in Malta for the past 35 years and today, its Hotel Operations are run by a dedicated professional Hotel Management Company that forms part of AX Group.
We are one of the largest chains of hotels in Malta, owning 7 different products, specializing in the 4 and 5-star segment. Three properties are located in the heart of Sliema all within each other’s reach. AX The Palace is our fashionable 5-star hotel while AX The Victoria Hotel is our 4-star accommodation with flawless 5-star service. AX Palazzo Capua is an iconic 200-year old building that is rich in history, culture and detail. AX Seashells Resort at Suncrest and AX Sunny Coast Resort & Spa are both located in Qawra. The former is an all-inclusive hotel while the latter is made up of fully serviced self-catering apartments with resort facilities. We have also taken Malta’s capital city by storm. AX The Saint John is a boutique hotel that is ideal for the independent traveller. Rosselli – AX Privilege is a 5-star luxury accommodation in the heart of Valletta, the first of its kind.
One would naturally ask – But who are you exactly? The best way you could always describe us is – Behind this great brand is a bunch of ordinary people who love to do things in an extraordinary way.
