Constance Prince Maurice
Publiée
Spa Receptionist
À propos du poste
Job Brief
To take 100% responsibility, ownership and do whatever is required to provide a truly memorable experience for the guest and fulfill the duties as a team member at the Spa.
Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.
- Consultation with guests regarding booking treatments .
- Be knowledgeable in using Spa software in order to provide flawless service and an effective booking situation
- Management of all related billing procedures in an effective and professional manner.
- Service of welcome drinks along with the knowledge of the properties of the same as implemented in operation.
- Management of all booking-related telephone calls. This includes consultation with the guest on treatments and ensuring that the service experience begins at this first call.
- Be well informed about the retail products and serve the clients request and interests with regards to the same.
- Follow up with guests regarding therapists’ product recommendations. Ensure that products are prepared along with the guests billing to ensure seamless service.
- Be knowledgeable of retail products related to specific menu treatments and be able to make recommendations thereafter .
- Be knowledgeable of all your duties and follow the set guidelines Standards of Operation (SOP) and checklists for the Spa.
- Keep your work area clean and organised.
- Handle guest complaints with a sense of ownership in a calm and solution-oriented manner.
- Being present, actively take part in meetings and trainings given by Management.
- Greet all clients with name recognition, a welcoming smile, a clear but soft tone of voice and a warm attitude.
- Always stay informed on other resort activities and actively promote them.
- Answer all telephone calls within 3 rings in a friendly, smiley and prompt manner.
- Be genuinely committed to clients and your fellow colleague’s care. Take care and show ownership of the client from their arrival to their departure in the spa. Do your best to accommodate client needs and requests at all times.
- Be reliable and punctual at all times.
- Keep a daily log of their visit and compile a client history after they leave.
- Communicate in the spa and with other departments regularly. Particularly those departments with which you have a great deal of interaction.
- Handle any accident or guest incident in a swift and professional manner.
- At all times present a healthy and well maintained appearance and proper grooming as per the Company’s Grooming and Uniform Standards.
- CANDITATE PROFILE:
Qualification:
- Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.
Experience:
· A minimum of 1 year of experience in hotel industry.
· Proven experience working in a top luxury resorts is a plus.
· Experience working in remote island locations is a plus.
Technical skills:
- Good knowledge of customer service.
- Good organization skills.
- Good computer skills.
- Fluency in English and another language, written and verbal communication.
- Knowledge of a third language is a plus.
- Département: Administration
L'entreprise
Experience the ultimate romantic hideaway, where stunning architectural design meets relaxed luxury. Step into this high functioning deluxe paradise, and choose from one of the 64 Junior suites, 12 Familly suites, 12 Villas or the sumptuous Princely suite.
Constance Le Prince Maurice is considered as one of the best luxury hotels in the Indian Ocean.
Sheltered in 60 hectares of completely unspoilt land on the north-eastern coast of Mauritius, the hotel offers high quality facilities: the kids club, the U Spa by Sisley, sports activities and free access to the two golf courses of Constance Belle Mare Plage.
Among its culinary exclusiveness, Le Barachois is the unique floating restaurant located in a cosy atmosphere amongst the natural fish reserve. The 175m2 wine cellar contributed to Constance Le Prince Maurice’s fame, with exclusive wines and a capacity of 25,000 bottles from around the world.
