db Group

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Lifestyle Group - Shift Supervisor

Cosa comprende il lavoro

db Group, Malta’s leader in Hospitality & Leisure sector. The group is distinguished and well established in the hospitality sector with its own branded db Seabank Resort and db San Antonio Hotel and within the leisure sector with its own branded Pearl Spa, Hardrock, and Starbucks development license and outlets, as well as its variety of established restaurants offering various cuisines, including Aki, Amami, Nine Lives, Blu Beach, Westreme, Loa, Manta and Tora.

We are currently looking for a full time Shift Supervisor to join Lifestyle Group at Verani.

The Shift Supervisor is responsible for assisting the Operations Team with the day-to-day operations of the Cafe, ensuring guest satisfaction, while supporting all departments, baristas and servers. Accountable to ensure standards and legal obligations are followed.

Basic functions of the Shift Supervisor include:

Communicate the message set forth by the Operations team.

Continuously provide employees with verbal recognition, direction, and support.

Communicate with employees to keep them informed of procedures.

Supervise and coordinate activities of various work groups.

Communicate with Managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.

Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.

Monitor employees to ensure performance expectations are met and immediately inform management of employees who fail to meet standards.

Ensure employees adhere to the safety, sanitation and security procedures.

Listen to feedback from guests, employees and other Managers to gain an understanding of areas of strength and opportunity to improve personal performance.

Be present, on the floor during the entire shift to assist FOH staff with any questions (complaints, voids, discounts, etc.) or to provide a helping hand.

Visit every table to gauge the guest experience and resolve any issues on the spot.

Observe employees while they greet, suggestively sell, ring up sales, etc. to ensure adherence to policy and a positive guest experience.

Participate in meetings to communicate incentive programs, implement new products and procedures, and discuss areas of opportunity, special events, etc.

Ensure that staff following proper procedures to ensure profitability.

Communicate with MOD any safety or equipment issues immediately.

Communicate with other Managers to ensure that assigned FOH duties (i.e. cleaning) were completed.

Job Requirements:

Must be at least 21 years old

Communication skills both written and spoken in English.

Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.

Experience in a position that required constant interacting with and fulfilling the requests of customers.

Dipartimento: Responsabile Rooms Division

Su di te

Lingua richiesta: Inglese.

L'azienda

db has a vision which is as clear as it is ambitious. We run db Seabank Resort + Spa, db San Antonio Hotel + Spa, 3 Hard Rock Cafe Restaurants, Starbucks Malta, Blu Beach Club, Amami, Westreme, Nine Lives & AKI, which strive to be rated by guests amongst the top in Malta and Europe.

db has a story to tell. About itself and what it stands for. About where we see ourselves in the world. Above all, it is a story of the people who enter our hotels as guests and leave as friends.

These are the ten chapters of the db story.

Excellence in everything
db management will not strive to be excellent. It is so. For us, excellence is not a goal but a way of doing things - by putting our heart in it for our guests.

Excellence is not limited to what is visible or directly experienced by our guests. It is the foundation of the brand and what integrates it into a single streamlined operation.

Value for money
Today’s tourism world has become one giant, completely open, market. Low cost travel has made competition healthier. With information just a mouse click away, guests’ choices have become easier. And user review sites and social media pages have made guests’ opinion king.

We at db welcome this new tourism world and embrace its challenges with pride and enthusiasm. Because it suits us fine. Because, quite simply, we offer value for money in everything we do.

Enjoyment
Our hotels and resorts are designed and operated to offer excellent accommodation and unique restaurants. But we know that our guests expect that something extra from us – the choice to enjoy themselves according to their preferences. That’s precisely why enjoyment has its own page on the db menu.

An experience, not just a stay
A hotel stay comes and goes. But an experience lasts for a very long time. We at db do our very best to turn our guests’ stay into a unique and memorable experience.

Guests always come first
At db we don’t just believe that guests always come first. This principle defines who we are and what we stand for. We look at our hotels and resorts as places where our guests find and get what they are looking for.

Our best teacher and partner is the guest with a helpful suggestion. Listening to his or her view is the best way to keep tweaking our systems to deliver what guests desire. And deserve.

Close to you
For us, there’s more to good service than being polite and sticking to a set of rules. We treat our guests as members of our ever-growing family. To us, they are men, women and children who for a short period call one of our hotels home.

To achieve this goal our staff plays a fundamental role. That is why they undergo regular training and develop their career plans closely with us. After all, to our clients they are db.

Those who seek us
Our guests tend to look for comfort, good service, variety and a relaxing time away from it all. They also want what they desire to be within arm’s length. And we oblige.

Hosting guests from over the world
db’s hotel systems and operations are geared to host guests from all over the world, embracing widely different cultures. We pride ourselves in being sensitive to the customs, norms and preference of all our guests.

The world is our oyster
db hotels and resorts will not remain where they started. We are positioned for the global, not just the local, market. Our offer is designed to be unique and competitive across and beyond national frontiers.

We are (part of) the world
db is a business. But we are also members of the communities and societies in which we operate. We take this membership very seriously and it is part of our mission to give a positive and distinctive contribution to the places, cultures and countries where we work.