Guest Relations & Operations Assistant in boutique hotel
Cosa comprende il lavoro
Hotel Vella Nit is a luxury boutique hotel with only 5 rooms. We started operating 1 year ago and are consolidating our business and growth. Our guests come to enjoy a relaxing time in Canet de Mar. Guests are both national as international. The person we are looking for will grow together with the hotel and a partnership can be envisaged on the longer term. Given we are a small hotel, the right candidate will be willing and able to do multiple tasks. The post could develop into a co-management role on the long-term.
Frontdesk and guest relations with housekeeping support:
- Full year contract
- Nivel 4 como Ayudante/a de recepción (Convenio Colectivo Industria de Hostelería y Turismo de Catalunya)
- around 25 hours/week
- start in August or September
Tasks:
- guest relations including first contact for guests (phone and via booking platforms)
- front desk tasks (check-in, answer questions by guests, cover extra fees, etc)
- ensure online checkin, arrival information is shared,etc
- check rooms are ready for arrival of guests
- occasionally prepare rooms (low season) to cover cleaning crew holiday
- relay key information regarding checkin/checkout to cleaning crew
- administrative tasks (guest book, breakfast orders, etc)
- ensure smooth running of the hotel and help coordinate interventions if needed
- develop growth strategies (catering option) and marketing and sales opportunities
Work schedule: Friday to Tuesday, afternoons (some days starting at 12h00, other days at 15h00) with a maximum of 25 hours weekly. Work schedule could also include some remote tasks (online follow up and guest communications).
- 12-13000 euros per year (bruto) (segun Convenio Colectivo Industria de Hostelería y Turismo de Catalunya)
- Dipartimento: Housekeeping Prenotazioni Guest Relations Reception Management
Su di te
We are looking for a motivated team member with a background and studies in Hostelería / Turismo and a strong drive to grow within the hotel industry. The ideal candidate is customer‑oriented, solution‑focused, and able to work confidently with Excel and major booking platforms.
A natural organiser with an exceptional eye for detail, you manage tasks and people with clarity and calm efficiency. You enjoy working in a dynamic environment, handle multiple responsibilities at once, and maintain high standards even under pressure.
We seek someone eager to learn, develop, and ultimately grow into a future hotelier—a professional who takes ownership, thinks ahead, and contributes to a smooth, welcoming guest experience.
Candidates are preferably located in the area Arenys, Sant Pol or Canet de Mar.
- Lingue richieste: Spagnolo e Inglese. Catalano e Francese sono un plus
L'azienda
Nestled in the centre of Canet de Mar, but just next to the beach, Hotel Vella Nit is a distinctive boutique hotel housed within a beautifully restored historic building dating back to 1900. Designed for tranquility and relaxation, our property offers a unique and intimate stay for those seeking an escape from the everyday.
Hotel Vella Nit is a charming boutique hotel, not a traditional house rental. We pride ourselves on offering a serene atmosphere, ensuring every guest finds their peace.
Currently, Hotel Vella Nit features 5 exquisitely designed double rooms, each offering a unique character, luxurious amenities and its own ensuite bathroom. We are committed to accessibility, and one of our three rooms is fully wheelchair accessible, ensuring comfort for all our guests.
