Customer Services Representative - Portuguese Speaker
Cosa comprende il lavoro
POSITION SUMMARY
Customer Services Representative Portuguese.
Marriott International Cork CEC invites you to be you, every day. Spend your days collaborating with talented individuals who thrive on providing extraordinary support to our customers. Bring passion and dedication to your job, and there is no telling what you could accomplish. Are you a problem-solver or an ‘I can help you with that’ kind of person, who can build rapport easily? Do you have excellent verbal and written skills? Are you adaptable? Do you enjoy diversity? Are you interested in progressing?
WHO WE ARE:
Here at Cork CEC, we are a diverse group (with 58 nationalities), and we are committed to ensuring our associates explore and realize their full potential. There are clear career paths and opportunities to grow right at the beginning; 36 departments, 95 job roles ranging from customer services and social media to digital content management. There’s something for everyone!
WHAT CAN YOU EXPECT?
Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favourite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels. Responsibilities include processing reservation requests and supporting basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximise revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management. Provide customer support through assistance and guidance in issue resolution, and open communication with Marriott properties, related company contacts, and third parties.
WE WILL TAKE CARE OF YOU:
Taking care of you is a priority. From day one, you will be eligible for Marriott’s Associate Explore rate, which offers a great work-life balance; stay at amazing properties!
• Choice of where to work – in centre, remote (within 50-mile radius), or hybrid.
• Discounts with local businesses
• Flexible Working Arrangements to accommodate busy lives
• Leave of Absence programme
• Paid Sick leave
• Parents Leave
• Parental Leave
• Full Paid Maternity Leave
• Incentive Programme
Life Assurance and travel and bike-to-work schemes are available from the get-go. After 90 days, you will get free health insurance, including eye care, and Marriott will also give you a private pension! We offer up to 100% Educational Assistance and have an Employee Assistance Program to cater to all your needs.
#JOBS
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- Dipartimento: Assistenza clienti
L'azienda
ABOUT US:
As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Founded by J. Willard and Alice Marriott and guided by family leadership for nearly 95 years, the company is headquartered outside of Washington, D.C. in Bethesda, Maryland.
At Marriott, we never stop searching for inventive ways to serve our customers, provide opportunities for our associates, and grow our business. The company that began as a nine-seat A&W root beer stand is recognized today as a top employer and for its superior business operations, which it conducts based on five core values: put people first, pursue excellence, embrace change, act with integrity, and serve our world.
YOUR JOURNEY:
Since 1927, Marriott has valued diversity and inclusion. With our foundation built upon the wellbeing and happiness of our associates, embracing differences is critical to our success as the largest hospitality company with an ever growing global portfolio. Diversity and inclusion is fundamental to our core values and strategic business goals. Taking care of people and putting their wellbeing above all else is in our Company’s DNA and our most precious cultural inheritance.
Our diverse and inclusive workforce is founded upon respect, kindness, teamwork and belonging. Our associates feel like family and contribute to a vibrant Marriott community.
Our founders, J.W. and Alice Marriott started with a small idea, a root beer stand. From there, it grew into a small hotel business, and then another, bigger one. Together they created something that changed their future—and maybe yours. A great career has always been a great adventure.
Our spirit of service and exceptional guest experiences start with our virtual teams; at our Cork Engagement Centres in Ireland, we provide critical support to our guests and Hotels throughout the world.
