Night Manager

Job Title: Night Manager

JOB DESCRIPTION

The Night Manager is responsible for overseeing front desk operations during overnight hours, ensuring accurate financial reconciliation, and providing exceptional guest service. This role plays a key part in maintaining hotel security, handling emergencies, and preparing daily reports to ensure a smooth transition to the morning team.

JOB OVERVIEW/RESPONSIBILITIES

Front Desk & Guest Services

• Greet guests and handle late-night check-ins and early-morning check-outs
• Respond to guest inquiries, complaints, and service requests during overnight hours
• Provide professional assistance in emergency situations, including medical incidents and facility alarms

Night Audit & Financial Reconciliation

• Review daily transactions and reconcile guest accounts with accuracy
• Post room charges, taxes, and additional fees correctly to PMS
• Verify all front desk transactions and ensure accurate system postings

Reporting & Handover

• Prepare daily audit and financial reports
• Ensure a clear and accurate handover to the morning shift team

Security & Property Monitoring

• Monitor hotel security systems and conduct overnight safety checks
• Maintain a safe and secure environment for guests and staff

Operations Support

• Support overall front desk operations during night shifts
• Ensure smooth hotel operations throughout the overnight period

Training and support will be provided to help you succeed in the role.

REQUIREMENTS

【Must】

• Experience
• Ability to work independently during overnight shifts
• Experience working in a customer-facing role during late-night or early-morning hours
• Education and Qualification
• Valid working visa in Japan
• Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
• Skills
• Strong attention to detail and accuracy in financial and operational tasks
• Ability to manage time efficiently and prioritize tasks during overnight hours
• Basic computer skills and confidence using hotel systems
• Language Skills
• Business level or above in English
• Competencies
• Ability to remain calm and professional under pressure
• Strong sense of responsibility when working during overnight hours
• Flexibility to work overnight shifts, including weekends and holidays
• Friendly, polite, and professional attitude toward guests and colleagues

【Preferred】

• Experience
• Previous experience in night audit, front desk operations, or hotel finance
• Experience using a Property Management System (PMS)
• Education and Qualification
• AED certification or first aid training
• Background in hospitality, accounting, or finance-related education
• Skills
• Ability to identify inefficiencies and suggest process improvements
• Strong problem-solving skills in fast-paced or unexpected situations
• Language Skills
• Conversational level or above in Japanese
• Competencies
• High energy and focus during night shifts
• Proactive mindset with a strong sense of ownership
• Willingness to work 5 days per week, with occasional 6th day shifts (with additional pay)

Employment Terms and Condition

Contract Period & Renewal

• Contract Period: 11/2/2026 - 3/30/2027
• Contract renewal: Applicable
• Reason of Renewal: 
• Employee’s work performance and attitude.
• Company’s business demands.

Duty, Work Location & Scope of Changes

• Duty: may be changed as determined by the company
• Initial Work Location: one of the company’s properties in Niseko Area, Hokkaido
• Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
• Training may be conducted at other location.
• Employees may be required to work at different properties based on operational needs.
• The initial assignment will be determined by the company.

Commuting & Workplace policy

• Private Vehicle Commuting: Not permitted
• Measures to prevent passive smoking: indoor smoking prohibited

Working hours, Days off & Overtime

• Working hours / Shift schedule: Up to 8 hours between 22:00 to 07:00
• Days off: two days off per week (based on shift schedule)
• Overtime: Yes
• Monthly Average Overtime Hours: 10 hours per month
• 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)

Apply here - https://nisade.bamboohr.com/careers/132