Resumen del curso

Raising awareness on leadership and its characteristics is essential for any hospitality professional who wants to make a difference and develop the potential and talents of people they work with. The course aims to train participants in the skills and abilities required to perform their role with awareness, focus and professionalism.

Lo que vas a aprender

The course lasts three days, during which the following topics will be covered: - Situational leadership - The main profiling techniques to get in touch with other people - Leadership and awareness: understanding oneself to understand others - How to define concrete goals and effective action plans - The main steps for successful team management - The value of feedback - Problem solving and conscious decision making - Conflict management tools - Exercises: role play and simulations on real cases

Detalles del curso

¿A quién va dirigido este curso?

The course is addressed to those who want to learn and deepen the topic of leadership at managerial level and to all hospitality professionals who want to structure their role with awareness. In order to have a homogeneous class that receives the utmost attention from the trainers, the course is limited in number for a maximum of 20 participants. The training will be held in Italian; good knowledge of the hotel industry is required too.