Encuentra Cursos en Hostelería & Turismo

Every organization needs to plan how to communicate internally and externally in the event of a crisis. In this course, business communication expert Laura Bergells walks you through the process of preparing your organization to communicate with employees, customers, suppliers, media, and the public at large. She'll cover identifying audiences, assembling a crisis response team, crafting an initial statement, and evaluating your response once the crisis has passed.

Workplace conflict is inevitable. But it doesn't have to end badly. In this course, author and conflict expert Craig Runde helps you manage workplace conflict more effectively.

Leadership communication is never more important than during times of change. This course helps supervisors and mid-level managers come up with a communication strategy that helps make a change initiative successful regardless of whether they are the ones instigating the change. Join communication experts Tatiana Kolovou and Brenda Bailey-Hughes as they address the who, why, when, how, and what of change.

Few recruiters are trained on how to conduct interviews. But the better the interview, the better you'll understand your candidates and the more requisitions you'll fill.

Top performers aren't looking for just another job; they want challenges and growth. To get the best people, you need to attract them differently, which means your hiring process—your sourcing, interviewing, and recruiting—needs to change, and even how you write your job descriptions.

Effective time management is an indispensable skill. Best-selling author and business coach Dave Crenshaw lays the theoretical and practical foundations for managing your time and becoming more productive.

Explore the work you need to do as a manager before a new employee’s first day, and find out about ways to make their first 90 days and beyond a successful experience for everyone.

Why choose this course? 🤝 Professional growth: You will acquire skills that are increasingly in demand and valued in the hotel industry and beyond. 📈 Continuous innovation: You will learn how to use AI to improve processes, decisions and results, regardless of your role. ✅ Simplification: You will automate complex tasks and focus on what really makes a difference: the customer experience.

This certificate program will provide you with all the necessary tools to conduct yourself with aplomb and confidence in today's global business world.

This course will provide a better understanding and mastering of the advantages and uses of artificial intelligence for creating business opportunities in the international hospitality industry..

This course explores various strategies that equip leaders to successfully navigate their business and lead their people through the times ahead.

This program provides various applied quality management principles to impact time, quality, and cost.

This course will provide you with the tools to design a full customer journey for your property, following the guest experience excellence strategies learned.

This course explores how to develop strategies to maximize employee engagement and drive behavior with cutting-edge people programs and culture initiatives.