In the $6 trillion global hospitality business, the luxury sector is growing faster than any other. This Masters in hospitality management can help to launch your career in a highly lucrative and competitive market. On this course we will help you to develop the knowledge, insight and skills to operate in a global business. Importantly, you will also gain the ability to design and manage a luxury hospitality brand. You will study in London, one of the world’s most popular destinations for international tourists who expect a luxury travel experience. This enviable location will help you to gain exposure to the industry, supplement your learning and build contacts.
We all negotiate on a daily basis. On a personal level, we negotiate with friends, family, landlords, car sellers and employers, among others. Negotiation is also the key to business success. No business can survive without profitable contracts. Within a company, negotiation skills can lead to your career advancement.
The diploma is divided into 3 modules:
Developing Customer Service Skills - learn to work with customers, how to listen and communicate and more.
Developing Telephone handling and administrative skills - learn to deal with security, how to communicate via telephone, database management and more.
Developing Business Communication Skills - develop CV writing skills, business writing skills, interview skills and get to grips with the Microsoft Office suite.
Hospitality is a growing, diverse and exciting industry that provides an abundance of employment opportunities at home and elsewhere around the globe. The demand for hospitality graduates is growing each year in the global hotel, leisure, industrial, business, health and education sectors. This programme will give you the management, technological and operational skills you need to work in the international hospitality industry. Specific modules enhance the international focus of the programme and the international experience of the student. You’ll develop the strong communication, interpersonal, management and leadership skills that have been identified by the hospitality industry as essential for career success. Key areas of study are Communications, Management, Law and Industry Studies. Since European languages are becoming increasingly important, you also have the option to study one European language. Subjects studied include business communications, intercultural awareness, fundamentals of accounting, international hospitality industry studies, food and beverage practice, marketing, restaurant operations, hospitality management operations, bar & beverage management, hospitality information systems, hospitality law, and strategic management. There is a six-month work placement in Year 3. On graduation, you may proceed to postgraduate studies leading to the award of MSc, MPhil or PhD at research institutes and universities worldwide.
This is a course to help you write effective business emails in English. This course is unique because each module will provide tips on writing more professional emails as well as lessons to improve your overall English writing skills. Therefore, you will improve your grammar and vocabulary skills for email writing and also improve your cross cultural knowledge to make you more powerful and successful in your business communication. You will look at different email formats to analyze tone, formality levels, and various organizational styles. You will be able to improve your emails of introduction, announcements, requests and emails that apologize or revise a request. In this course you will write and revise 4–5 emails, complete several comprehension quizzes and review the emails of other participants.