Encuentra Cursos en Hostelería & Turismo

The Swiss Alpine Diploma in Events and Conventions Management programme is delivered in an actual hotel and hospitality campus, in order to offer students' opportunities to see service related practices taking place. Equal emphasis is given to acquiring knowledge on the operation and management of different departments and to applying it in a real business environment. In order to achieve this, students of the Events and Conventions Management programme, participate in various conferences, exhibitions and special events that happen in Athens. First year students study about MICE (meetings, incentives, conferencing, exhibitions) operations such as customer service, food and beverage service, event set up and organization, venue selection, budgeting, accounting principles, and introduction to Event management. During the second year the students become more involved in the managerial aspects of Event and Convention operations and the hospitality industry in general. This involves the event management process, contracts and negotiations, vendor relations, financial accounting, human resources, organizational behavior, and Events and Conventions marketing studies. In this way, students will get the necessary knowledge and ambition to participate in an actual industry practice placement during the summers. Events & Conventions Management Content The Events and Conventions Management curriculum has been devised in collaboration with City Unity College Hospitality Department's Industry Advisory Board, which provides advice and valuable insights on the necessary skills and knowledge that future professionals and leaders in this industry should possess. The exact breakdown of modules is as follows:

A comprehensive foundation in hospitality business management Our most popular graduate program has launched thousands of successful hospitality careers in every corner of the world. You can also use it as a springboard to our flagship MBA program.

A comprehensive foundation in hospitality business management Our most popular graduate program has launched thousands of successful hospitality careers in every corner of the world. You can also use it as a springboard to our flagship MBA program.

A graduate in Hotel Management has the ability to manage physical, human and financial resources, with a sense of responsibility, a spirit of service and a taste for leadership, as well as the ability to work individually and in groups. They also have a keen sensitivity for the hotel and restaurant business, creative capacity, innovation and acumen for entrepreneurship and new ideas and businesses.

One of the cornerstones of our Boost Your Career course is the moderated exclusive expert sessions with the likes of ‘the Larry King of Podcasting’ Jordan Harbinger (whose show The Jordan Harbinger Show was voted Apple’s ‘Best of 2018’), award-winning concierge Sarah Dandashy, Guinness World Record holder as the most prolific professional blogger, and current Head of Remote at GitLab Darren Murph, and celebrity personal branding expert and author Phil Pallen. In these sessions, you will acquire unique insights on topics such as personal branding, networking, job searching, social media marketing, and time management, which will all de facto boost your career. This course is highly valuable to any service business professional, who wants to look for a career move and needs tools to achieve it.

This course focuses on management development in the global hospitality industry - not only addressing core business and management subjects, but also hospitality as a global phenomenon and how it is consumed by cultures and societies.

Aprende inglés con videos. Con ABA English aprendes inglés con el método natural, es decir, como aprendiste tu propio idioma. Para ello te presentamos un método único basado en videos y clases en directo. Puedes empezar de cero y alcanzar el nivel más alto (Business). Dominar el inglés es, sin duda, una habilidad imprescindible cuando trabajas de cara al público ya que te va a permitir comunicarte con personas de todo el mundo.

Based on advice from accomplished professionals in the business, HR and academic field, we have created a course that helps you build a solid foundation to succeed in job interviews and get that ultimate call. This course will change the way you prepare for and perform in job interviews.

Historical perspective of hotels and any other establishment that require a good front office department Sources of revenue for hotels Improving the meeting and function space of hotels Deciding on your desired profit margin by effectively factoring cost of rooms, foods and opportunities Different classification of hotels Target audience for hotel establishments Effectively differentiating room sales by dividing your accommodations into group rooms and transient rooms Understanding market segmentation including corporate segments, group market segments, business segments, group market segments and pleasure segments Different types and designations of hotel rooms Importance of good architecture in providing excellent hospitality service Effectively managing a hotel and its front office How to meet and greet guests and guide them to their excellent room accommodations? Determining the best mode of payment Training the front desk clerk Deciding on the best room rate structure Working with the property management system Accurately performing night audits Providing the best housekeeping services Measuring the performance of the hotel and the guest service on a regular basis

The sheer variety of sources and types of data that can aid in decision making are almost overwhelming. The key to making good use of the data lies in knowing what specifically to pay attention to, understanding the relationships and variables among the data, and making the right connections. Experience is essential to knowing and making educated guesses about what to pay attention to. Familiarity with statistical methods will provide you with a significant advantage over relying on gut instinct alone.

In this course, you will learn best practices for selecting, recruiting, and onboarding talent. You will also learn about the key approaches to measuring performance and evaluating your employees. In addition, you will learn how to develop and coach your talent so that they can realize their full potential at work. Altogether, you will gain a thorough understanding of the complete cycle of managing talent and creating a robust talent pipeline for your team and organization.

Why choose this course? 🤝 Professional growth: You will acquire skills that are increasingly in demand and valued in the hotel industry and beyond. 📈 Continuous innovation: You will learn how to use AI to improve processes, decisions and results, regardless of your role. ✅ Simplification: You will automate complex tasks and focus on what really makes a difference: the customer experience.

Sharing modules with final year students of the IBA International Tourism BBA(Hons), you are in effect a final year student yourself and graduate with the same qualification.

This last decade, innovation and technology have irrevocably changed the rules. We have witnessed the birth of a very demanding, multi-channel and self-sufficient digital tourist, who expects personalised customer service and feels the need to be connected on a constant basis. Training is now an essential requirement in order to remain active and relevant in this new scenario, where tourists are more demanding and require real-time information and efficient processes. At the same time, there is so much data available that can be leveraged to provide customers with the best possible experience. This Massive Open Online Course (MOOC) is a great opportunity for anyone who is interested in developing his or her basic knowledge on management concepts applied to the tourism industry. You can study the content for free and only pay if you want to do the assignments and receive a certificate of completion.