Guest Relations Intern

The role includes:

To carry out the day-to-day administration of the front office, including answering telephones and emails, and distributing posts and emails.

To answer guests' queries, refer them to contact points at which they can obtain further information.

Liaise with other departments regarding matters arising: e.g. Security, Housekeeping, Engineering, accounting, F&B, etc

Report to Front Office Manager any maintenance that needs attention at the Lobby.

Escort the guest to the room and explain all the hotel and room’s facilities. Following through with these maintenance issues when required.

Work on a roster basis of 5 days but spread over 7 days.

Supervise day-to-day running of the front office.

Ensure the delivery of high standards to guests.

Ensure a speedy resolution to any problems that may arise on shift.

Liaise with housekeeping regarding accommodation requirements.

Assisting with the duties of other departments if limited staff.

Fluent English speaker.

Mandarin is not compulsory but is a bonus depending on hotels.

Have an interest in communication and customer relations.

Curious, open minded, patient.