Sina Careers

Posted

Guest Relations Intern

About the job

The role includes:

To carry out the day-to-day administration of the front office, including answering telephones and emails, and distributing posts and emails.

To answer guests' queries, refer them to contact points at which they can obtain further information.

Liaise with other departments regarding matters arising: e.g. Security, Housekeeping, Engineering, accounting, F&B, etc

Report to Front Office Manager any maintenance that needs attention at the Lobby.

Escort the guest to the room and explain all the hotel and room’s facilities. Following through with these maintenance issues when required.

Work on a roster basis of 5 days but spread over 7 days.

Supervise day-to-day running of the front office.

Ensure the delivery of high standards to guests.

Ensure a speedy resolution to any problems that may arise on shift.

Liaise with housekeeping regarding accommodation requirements.

Assisting with the duties of other departments if limited staff.

Number of positions: 7
3000RMB par mois
Logement pris en charge par l'hotel: soit chambre dans l'hotel, soit logement a proximite, soit autre
Compensation financiere de 3000 RMB/mois Repas inclus. Uniforme et maintien de l'uniforme a la charge de l'hotel. Acces aux facilite de l'hotel sur les heures de repos.
Department: Guest Relations Concierge Reception

About you

Fluent English speaker.

Mandarin is not compulsory but is a bonus depending on hotels.

Have an interest in communication and customer relations.

Curious, open minded, patient.

Language required: English.

The company

Sina Careers is a China-based company offering internships and cultural exchanges to students.

We have partnerships with luxury hotels (Hilton, Kempinski..) all around China. For you, it would be the opportunity to meet a high-quality Hospitality Industry experience, offering a challenging internship, that embraces cultural diversity and excellence.

At Sina Careers, we believe that students can benefit greatly from gaining work experience in a foreign country. Our internships offer students the chance to work with local and international companies in China, experience Chinese culture, and develop their practical and language skills.
We are committed to providing a safe and rewarding experience for all candidates.

Do not hesitate to contact us by e-mail: marketing@sinacareers.com
or visit our website: www.sinacareers.com

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