Franchise Hotel - 前台经理

Hotel Brand: Crowne Plaza
Location: Mainland China, Kunshan

Hotel: Crowne Plaza Kunshan Development Zone - (KVNDV)

Job number: FRKVNDV3099

About Us

成为皇冠假日酒店的一员，在全球最大规模，同时也是最受欢迎的酒店联锁品牌开启职业生涯。皇冠假日酒店在全球不同地点拥有超 420 家酒店，是商务、休闲或二者的绝佳选择。我们精心设计了空间环境，鼓励、支持和庆祝良好的联结。我们也擅长承接各类会议和活动，为连接国内外团体提供了平台，是值得信赖的重要合作伙伴。

我们的品牌风格“尽情表达，勇于联结”专为联结而生。以人为本，不仅只是对广大宾客而言，对待我们的同事，更要如此。除了为宾客提供专业的服务，我们更希望与宾客建立一种情感纽带。在这种氛围之中，我们的同事会发挥主观能动性及展现独特个性，这与宾客的体验息息相关。每位皇冠假日酒店同事的职责是建立令人难忘的情感联结，而领导者的工作是创造一个可以发生情感联结的环境。

Your day to day

·         Assists the Front Office Manager in all aspects of their duties

·         协助前厅部经理的各方面工作

·         Assist Front Office Manager in execution of the management of staff

·         协助前厅部经理管理员工

·         Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition

·         监督前厅部员工，以确保来宾被及时的礼貌接待并得到充分的注意和重视

·         Monitor Front Office and particularly Guest Relations personnel, to ensure ICHG members, known repeat guests and other VIPs receive special attention and recognition

·         监督前厅部，特别是客户关系人员，以确保优悦会会员、常客和其它贵宾得到特别关照和尊重

·         Control the availability of rooms, rooms types, accuracy of room count and rate categories

·         管理房间空余情况、房间类型、房间出租率和价格类型的准确性等

·         Maximize occupancy, revenue and average rate while maintaining high service standards

·         在保持服务的高标准的同时将入住率、收益和平均价格最大化

·         Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to

·         与客房部联系，保持客房形象，并遵守“到店即可入住”的政策

·         Turn away guests if occupancies deem it necessary ensuring no good-will is lost

·         如无房则婉拒来客，以免丧失信誉

·         Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met

·         与行政管家紧密联系，以确保客人的特殊需要、关于各类用品的需要和其它与客房相关的需要得到满足

·         Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

·         掌握信用政策和程序，并与财务部密切联系，以确保信用程序的完全执行

·         Know system recovery procedures

·         掌握系统复原程序

·         Interpret computer reports

·         分析电脑报告

·         Compile statistics for front office and provide reports relating to that area

·         为前厅部整编统计数字并提供与之相关的报告

·         Continually check the accuracy of room count

·         不断检查房间出租率的情况

·         Approve upgrades and special amenities in absence of manager

·         批准房间的免费升级及特殊设备的使用

·         Maintain inter-departmental relationships to ensure seamless customer service

·         保持各部门之间的关系以确保对客服务畅通

·         Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival

·         经常到大厅、接待处和收银台检查其整洁情况，并在贵宾到来前对贵宾房进行抽查

·         Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

·         在考虑项目入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为前厅部员工准备高效的工作计划，安排节日和假日

·         Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees

·         保持部门员工的行为、装束、卫生、制服穿着、外表和仪态标准

·         Provide input for Front Office Departmental Meetings and deputizes in cases of absence

·         参加前厅部部门会议并在缺席的情况下负责代理

·         Promote Inter-hotel sales and in house facilities

·         促进店际销售及完善内部设施

·         Works with Superior and Human Resources on manpower planning and management needs

·         与上级领导和人力资源部一起进行人力规划和管理需求。

·         Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

·         与上级领导和财务总监一起编制和管理部门预算。

 

What we need from you

Qualifications –

学历

·         Bachelor’s degree in Hotel Administration, Business Administration or equivalent

·         具有酒店行政管理，商业管理或相关的学士学位。

 

Experience –

经验

·         2 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience. 

·         拥有2年酒店宾客服务工作经验，包括1年管理经验，或与此相当的教育和相关工作经验结合的背景

·         Type and level of experience required may vary slightly based on size and complexity of operation

·         经验类型和程度的要求可能因运营规模和复杂性而略有不同。

What we offer

我们为员工提供成功所需的一切。包括与工作量相匹配的有竞争力的薪水，实现最佳工作绩效的各项福利。
我们欢迎拥有不同背景的人加入我们的团队，并把建立一支包容性团队作为追求，我们认同人与人之间的独特性，鼓励同事全身心投入工作。我们是提倡机会平等的企业，会为申请人和员工提供相同的机会，无关乎种族、肤色、宗教、性别、性取向、性别认同、国籍、受保护的退伍军人身份或残疾。我们提倡彼此信任、支持和认可的文化，无论您是来自何种背景，拥有哪些经历，我们都能认可您的观点。
加入我们，成为酒店行业大家族中的一员。

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.