Accor HQ
Publicada
Assistant Manager Housekeeping
Sobre el trabajo
Job Description
- JOB PURPOSE
- Manages the area of responsibility with high levels of service and demonstrates skills in initiative, problem solving, prioritizing, delegation and training of subordinate’s.
- EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
- Responsible for maintaining and upkeep of guest floors and public area as per LRA standards.
- Empowered to take decisions related to supervisors and associates.
- Empowered to take decisions related to guest delight and situation handling.
- KEY OPERATIONAL RESPONSIBILITIES
Financial-
- To ensure that guest supplies and chemical consumption is adhered to the budget.
- Monitors and controls inventory of supplies with their par stock.
- Quality checks and economical use by the department
Operational-
- Assist executive housekeeper in daily operations
- Plan the training activities in liaison with the assistant executive housekeeper within the department.
- Ensures all training records are up to date.
- Conducts daily briefing of the staff members.
- Daily inspects all areas for cleanliness safety adherence to standards and procedures.
- Ensures environmental policies are implemented.
- Ensures all guest complaints and requests are promptly and efficiently dealt.
- To provide defect free room with efficient and timely service as per LRA standards.
- Ensures that all the equipment is maintained properly.
- Maintaining accurate updated records of all repairs.
- Controls quality and productivity of the contractor’s work.
- Follow up on all outstanding issues from the previous shift.
- Evaluates work load and work habits of all employees.
Business plan /Analysis
- Analyzing all guest complaints and feedbacks.
- Should be aware of company’s business plan.
- Should be aware of hotels financials.
Team Management
- Ensures maximum efficiency of the staff working under him/her.
- Coordinates the movements of contractors within the hotel.
- Establish staff requirements for a shift, based on the need.
- Grooming checks.
- Organize team motivational activities
- To meet team on one on one basis regularly.
General Duty
- To maintain good working relations with front office and uniformed services.
- Should have a quick response in handling of emergency situations.
- To have a complete knowledge of facilities available in-house.
- Must be thorough on fire and safety procedures.
- To have high level of administrative accuracy.
- Adheres to hygiene standards.
- Ensures that personal grooming is adhered as per standards.
Additional Information
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- Departamento: Limpieza
