Banquet Manager (Full-Time)

Company Description

Fairmont Château Laurier is the iconic hotel of Ottawa - Canada's capital city. Built in the age of grandeur, Ottawa's very own castle is a magnificent limestone edifice with turrets and masonry reminiscent of a French château. A symbol of timeless elegance, the hotel combines a distinctive blend of historic charm and modern efficiencies.

What Is In It For You

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

Job Description

As Banquet Manager at the Fairmont Château Laurier you will oversee some of the most prestigious events in the city while being part of a history that dates back 110 years. Our tight knit team works closely with our Catering and Convention Services team to deliver service befitting of our castle. Reporting to the Director of Banquets and Assistant Director of Banquets the Banquet Manager is responsible for the day to day operations of the department and development of the colleague and leadership teams. Autonomy and a drive for excellence are musts in an environment which cultivates very high expectations. Come be part of the best events team in the city of Ottawa!

Reporting to the Banquet Director, responsibilities and essential job functions include but are not limited to the following:
•    Consistently offer professional, friendly and engaging service
•    Ensure the efficient day-to-day operation of Banquet Department
•    Continuously develop, promote and support a service culture in keeping with the standards of Fairmont Hotels and Resorts
•    Plan, coordinate and supervise for prompt, courteous and efficient food & beverage and meet services of the Banquet Department
•    Interact with guests on an on-going basis to ensure exceptional service and guest satisfaction
•    Liaise with the Conference Services/Catering Department to ensure that guest needs are clearly understood
•    Ensure regular and effective communication takes place within the Department through individual and departmental communication meetings, pre/post function briefings and the daily interaction with all departments
•    Drive engagement and development in the line colleagues, captains, and assistant managers while ensuring accountability
•    Ensure the highest quality of initial and continual development as well as ensure that development reviews are completed as required
•    Promote and enforce the Fairmont Château Laurier Health & Safety standards
•    Ensure the consistent cleanliness and maintenance of equipment and overall work environment as well as the proper inventory of necessary resources
•    Ensure all daily administrative reports and duties are completed with accuracy (Banquet billing, payroll, staffing, set-up sheet, etc.)
•    Develop and maintain a constructive, harmonious and communicative working relationship with all supporting departments
•    Other duties as assigned

Qualifications

•    Previous management function in Food & Beverage in a comparable establishment is required
•    Minimum of two year management/supervisory experience in a Banquet department
•    Post-secondary Degree in Hospitality of Food & Beverage Management an asset
•    Proven ability to execute functions effectively, with an acute sense of detail.
•    Must be able to work independently and maintain a positive attitude within a very busy environment
•    Must have strong proven leadership qualities and management skills.
•    Computer literate with exposure to Property Manager, Microsoft Excel, Word, Power Point, and Silverware
•    Experience in a unionized environment is a strong asset.
•    Excellent interpersonal and communication skills, both written and verbal.
•    Fluent in both official languages a strong asset
•    Must be a highly organized individual with the ability to handle numerous tasks at any one time
•    Flexible to work hours corresponding with hotel, guest and business demand.
•    Ability to delegate tasks to team members and ensure their completion
•    Ability to recognize and correct guest service issues through an established presence on the Banquet floor
 

Additional Information

Physical Aspects of Position (included but not limited to): 
•    Standing and walking throughout shift
•    Occasional kneeling, pushing, pulling, lifting
•    Occasional ascending or descending stairs and ramps