Dining Reservations Agent

Job Description

The Dining Reservations Agent will contribute to the smooth and efficient operation of taking in reservations for the F&B outlets, while adhering to the standards required by the department and hotel. 

• To assist the Food & Beverage outlets with taking in reservations over the telephone and/or e-mail and inputting them in ResDiary. 
  
  
• Handles daily correspondence, inquiries and make reservations as needed. 
  
  
• Up selling and/or offering F&B products to in-house and/or outside guests. 
  
  
• To be knowledgeable with the services we are selling, promoting and providing in all F&B outlets. 
  
  
• Prepares confirmation letters of reservation when requested by guests. 
  
  
• Communicates reservation information to other outlets (i.e. number of bookings for a specific meal period, etc.) 
  
  
• Processes cancellations and modifications and promptly relays this information to the F&B outlet concerned. 
  
  
• Processes advance deposits on reservations when required and monitors advance deposit requirements. 
  
  
• Tracks availabilities of major F&B outlets on the basis of reservations. 
  
  
• To assist with the filing management system of F&B and making sure that all files are up to date. 
  
  
• Open and close availabilities as and when required by the F&B outlet. 
  
  

Qualifications

Profile 

Knowledge and Experience 

• University/College degree in a related discipline preferred 
  
  
• Strong Food & Beverage knowledge. 
  
  
• Proficient in the English; bilingual is an asset. 
  
  
• Highly detail oriented with excellent communication and organizational skills 
  
  
• Computer literate in Microsoft Window applications required 
  
  

Competencies 

• Presentable, well groomed with leadership quality.  
  
  
• Neat and pleasant appearance 
  
  
• Articulate 
  
  
• In good health condition 
  
  
• Strong interpersonal and problem solving abilities 
  
  
• Highly responsible & reliable 
  
  
• Ability to work well under pressure and independently in a fast paced environment 
  
  
• Ability to work cohesively as part of a team 
  
  
• Ability to focus attention on guest needs, remaining calm and courteous at all times 
  
  
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective 
  
  

• Must be flexible in terms of working hours 
  
  
• Creative, self-motivated and energetic team-player. 
  
  
• Able to smile and perform under pressure. 
  
  
• Must be a motivational teacher. 
  
  
• Strong facilitator. 
  
  
• Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy and determination.