Director of Rooms

Company Description

Your Fairmont Journey Starts Here:

• Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont invites you to embark on an unforgettable journey of luxury

Job Description

• Director of Rooms is responsible for ensuring a smooth operation of Front Office, Butler Services, Guest Services, Housekeeping, Laundry, Security & Horticulture departments in an attentive, efficient and courteous manner.        
• Director of Rooms is also responsible for providing all guests with excellence in service while maximizing productivity and developing team members. Assisting with the planning and managing of the overall operations of the Hotel to achieve guest, colleagues, stakeholders satisfaction and quality service while meeting/exceeding financial goals.
• Develop, recommend, implement, and manage the operational department’s annual and long-term goals aimed at achieving operational excellence.
• Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
• Be visible around the Hotel and show an active interest in engaging with guests

Qualifications

• Strong Rooms operations experience with minimum 15 years of overall experience and 2 to 3 years in a similar role in Luxury resorts.
• Pre Opening exposure, remote location work, high volume hotel experience is desirable.
• Entrepreneurial and creative mindset, comfortable taking charge of projects and expanding scope of responsibilities                                                               
• Outstanding Social skills to develop strong customer engagement   
• Indian nationals only