Director of Sales & Marketing

Company Description

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

Job Description

• The DOSM provides professional advisory and executes support service to the GM in order to reach the establishment strategic goals.
• He/She participates in putting the revenue targets for the annual hotel business plan for rooms, F&B and minor operating departments.
• He/She sets and maintains the yield management strategies along with Director of Revenue and GM.
• He/She ensures field sales team is update date with market trends and clients’ needs and follows up on their activities’ outcome.
• He/She manages and controls department budget and expenditures.
• He/She supervises the Marketing work and the quality and standard of all printings, collaterals and promotions (online, offline)
• Oversees the meeting and Events section making sure targets are met and customers are satisfied.
• He/She manages all aspect of the sales and marketing activities making sure the team is working towards achieving hotel’s budget.
• He/She ensures that the Hotel consistently disposes of adequate, motivated and skilled personnel within the sales team.
• He/She provides clear direction, establishes goals and appropriate timeframes.
• He/She manages conflicts and coordinates with all hotel departments.
• He/She drives all hotels specific programs that affect guest satisfaction and profitability in the hotel
• Demonstrates an ability to set priorities, develops managerial work strategies (using delegation, empowerment, meetings, action plans)
• Conducts regular associate’s meetings to keep them all aligned with the goals and well informed about.
• Conducts performance review and evaluate team’s performance. Coaches and impact team member development plans within the department.
   

Qualifications

5-10 years of experience in a Senior Sales & Marketing role in a similar company/industry

An understanding of Luxury positioning of hospitality experiences.

A minimum of a bachelor's degree in a related field

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.