Doorman

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

• Adheres to the service standards as per the Raffles brand standards for arrival experience to meet or exceed customer expectations.
• Ensure security awareness at the hotel’s lobby entrance, reporting incidents to the appropriate Manager when warranted.
• Clean and take care of all working equipment used by himself / herself and subordinate team members.
• Fully aware of the guest arrival and prioritizes guest profiles “who they are, their preferences (like and dislike etc).
• Practice active Listening and use intuition to anticipate guest needs.
• Communicates all vital information to the Manager.
• Attends FO department briefing and monthly meetings.
• Mandatory to spend 4 hours training on monthly basis for online training (self-learning). Schedule and program will be communicated by one of the Department’ leaders.
• Any other duties of a similar nature that may be assigned from time to time by Management as per the needs of the client.

• Ensures grooming is impeccable, uniforms are sharp and well-conceived with regular inspections by the Manager.
• Handles customer complaints if possible or reports them to supervisors.      
• Knows all guests that are arriving for the day and greets them by name.
• Is knowledgeable of and up to date on all hotel activities, top tourist destinations, events, and popular city destinations.
• Anticipates needs and is able to provides solutions and services to address identified needs along with fulfilling guest requests when asked.
• Ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
• Curates experiences, bespoke services, and rituals during the guest’s stay that are personalized as per record of preferences or as assigned.

Qualifications

Knowledge and Experience

• Post-secondary education
• Good Housekeeping, Food & Beverage, and Guest Relations knowledge
• Minimum 1-year experience as a Butler in a luxury hotel environment
• Degree in Hotel Management is an asset.

Competencies

• A passionate positive personality with excellent eye for detail who can work under pressure with minimal supervision.
• Good organizational skills, problem solving skills and engagement with guests to anticipate their needs.
• Commitment to meet and exceed all performance standards.
• Constantly look to develop own professional skills and abilities.
• Adherence to Standard operating procedures
• Ability to work a multi-cultural workforce.
• High level of integrity, promptness, creativity, enthusiasm, dedication, time management, Team work, flexibility and support for continuous improvement
• Good knowledge of the entire Housekeeping Operations
• Knowledge of Opera Property Management System preferred.
• Curiosity, listening skills
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).
• Perfectly fluent in English

Additional Information

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21