F&B Administrative Assistant

Company Description

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

Job Description

Fairmont Mumbai is seeking a dynamic and detail-oriented F&B Administrative Assistant to join our Food & Beverage team. The F&B Administrative Assistant will provide crucial support to the Food & Beverage department by managing administrative tasks efficiently and ensuring smooth operations. The ideal candidate will possess exceptional organizational skills, strong communication abilities, and a passion for delivering exceptional service.

Key Responsibilities:

1. Administrative Support:
   
   
   • Assist in the daily administrative tasks of the Food & Beverage department, including but not limited to filing, data entry, and maintaining records.
   • Manage correspondence, emails, and phone calls efficiently, ensuring timely responses and proper documentation.
   • Coordinate meetings, appointments, and reservations for F&B management and staff.
2. Documentation and Reporting:
   
   
   • Prepare and maintain accurate reports, spreadsheets, and presentations as required by the F&B management team.
   • Assist in compiling data and information for budget planning, inventory management, and other F&B operational needs.
   • Ensure all documentation is organized, up-to-date, and easily accessible.
3. Event Coordination:
   
   
   • Support the coordination and execution of F&B events, including meetings, conferences, and special occasions.
   • Assist in liaising with clients, vendors, and internal departments to ensure all event requirements are met.
   • Provide on-site support during events as needed, ensuring smooth operations and guest satisfaction.
4. Communication and Collaboration:
   
   
   • Act as a liaison between the F&B department and other hotel departments to facilitate effective communication and collaboration.
   • Communicate effectively with internal teams to ensure all F&B-related tasks and requests are addressed promptly and accurately.
   • Foster a positive working environment by maintaining open communication and providing support to colleagues as needed.
5. Compliance and Quality Assurance:
   
   
   • Ensure compliance with hotel policies, procedures, and standards, particularly regarding F&B operations.
   • Assist in conducting regular quality assurance checks to uphold service standards and guest satisfaction.
   • Identify areas for improvement and suggest solutions to enhance efficiency and effectiveness within the F&B department.

Qualifications

• Diploma in Hospitality Management preferred.
• Proven experience in administrative support roles, preferably within the hospitality industry.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
• Excellent organizational skills with the ability to prioritize tasks and manage time effectively.
• Exceptional attention to detail and accuracy in data management and documentation.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.
• Flexibility to adapt to changing priorities and willingness to take on new challenges.
• Prior experience in food and beverage operations or event coordination is an asset.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.