Guest Relation Agent - Germany Speaker

Company Description

Nestled in a natural environment between sandy mountains and deep blue seas is Mövenpick Resort El Quseir. 250 rooms Built in traditional Nubian style operated with Collaborative, Friendly & Ambitious teamwork.

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Job Description

• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
  
  
• Respond to guests needs and anticipate their unstated ones
  
  
• Expect and react promptly to guests’ requirements and inquires
  
  
• Actively listen and resolve guests’ complaints
  
  
• Oversee and coordinate all arrivals and departures of special guests (VIPs)
  
  
• Coordinate and manage communication between guests and staff 
  
  
• Promote all amenities, conveniences and programs offered
  
  

Qualifications

• Proven working experience as GRA
  
  
• Working experience in hospitality
  
  
• Proficiency in English, 
  
  
• Fluency in German Language
  
  
• Excellent problem resolution skills along with outstanding communication and active listening skills
  
  
• Ability to work flexible hours
  
  
• Highly responsible and reliable with a professional presentation
  
  
• BS degree in hospitality management is desirable, business administration or related field
  
  

Additional Information

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/