Host

Company Description

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. 

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

Job Description

An exceptional opportunity presents itself for a Host to join the Raffles London at the OWO.

Reporting into Head Host, you will be responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Host will also be required to have extensive knowledge of menu offerings and systems informatics.

 

Specifically, as the Host, your responsibility’s will include:

• Managing guest queries in a friendly, timely, and efficient manner
• Ensuring knowledge of menu and all products
• Following correct reporting procedures if faced with issues
• Practicing a grooming standard including uniform dress code, cleanliness, and personal hygiene
• Assisting callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• A good knowledge of the restaurant's sitting arrangements
• Responsible for accompanying the guests to their table, and their welfare
• Responsible for orienting the guests in the restaurant and responding to any questions about the brand, the concept, the, food, the artists exposed in the restaurant
• Complying with restaurant security, fire regulations and all health and safety legislation
• Committing the best possible sustainable practices on a daily basis in terms of waste management and purchasing
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

 

Who are we looking for?

• Excellent skills where a positive environment culture is created by strong values
• Open minded 
• Positive attitude
• Previous experience in a customer service role in the hotel/leisure/retail sector (LQA standards)
• Good grooming standards
• Good communication skills (oral and Written)
• Previous relevant experience with the role of Host

Additional Information

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

 

What are the Raffles Values?

Be You:  Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind:  Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy:  Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident:  Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose:  Demonstrating care and responsibility within your role, to make a tangible impact on the business.