Housekeeping Manager

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Duties & Responsibilities

• Ensure that each member of the housekeeping team understands the hotel’s cleaning procedure; especially new employees.
•  Maintain housekeeping equipment in a good working state and to determine the minimum standards of clothing for members of staff.
• Entails motivating, training, and retraining of members of staff under him/her.
•  Responsible for addressing complaints of members of staff on situations preventing or inhibiting their utmost performance.
•  Involves recognizing areas that need to be cleaned, and assigning such areas to specific members of staff.
• Ensure housekeeping supplies and equipment are always available when they are needed.
•  Responsible for taking inventory of housekeeping supplies.
•  adequate staffing in the light of the responsibility assigned to their departments,
• Assign duties to members of staff
• Inspect the environment within the hotel to ensure it meets the minimum best practice throughout the hotel
• Develop minimum standards for prospective members of his department and minimum standards for rating the work
• Listen to customers’ complaints and ensure that the complaints are addressed efficiently and effectively
• Stand-in for any member of staff that is unavailable to carry out their duties in order to prevent any unfilled gap
• Responsible for ensuring dirty laundries are timelessly and appropriately cleaned

Qualifications

• 3 years of supervisory experience in housekeeping management as an executive housekeeper, housekeeping director, or other similar position
• At least 2years experience in hospitality or guest services
• Applicants should be excellent leaders, detail-oriented, and demonstrate a commitment to customer service

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.