In Room Dining Waiter

Company Description

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses. 

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space.  Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

Job Description

An exceptional opportunity presents itself for an In Room Dining Waiter to be part of an iconic London Opening.

Reporting into In Room Dining Supervisor, you will be responsible for preparing orders, set trays, and delivering items to guest rooms in an attentive and efficient manner, assist with Mini bar, amenities and ensuring to provide excellent quality service as per the Hotel Standard Operating Procedure.

Additionally responsible for maintaining cleanliness at work and guest areas by clearing, collecting, and returning food and beverage items to proper area. Also serve food  courses  and beverages to guests.

 

Specifically as the In Room Dining Waiter:

• Setting tables, trays according to type of food ordered and the hotels service standards
• Performing opening and closing procedures established for the department
• Accurately records, pre-checks and picks-up all food and beverage orders
• Check in  with guests to ensure satisfaction with each food course and/or beverages
• Present physical and accurate check to guest and complete the payment process
• To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes, and style of service and other preferences
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives
• Check with the guest regarding the satisfaction of the meal
• Completing closing duties, including restocking items
• Maintaining cleanliness of work areas, chinaware, glassware, etc., throughout the day
• Ensuring that the place of work and surrounding area is kept clean and always organised
• Ensuring proper appearance and grooming while on duty
• Ensuring communication between Kitchen, Order taker and service team members
• Monitor operating supplies, equipment and  reduce  spoilage and wastage successfully
• Being knowledgeable to operate the hotels point of sales ( POS ) system, other order taking systems or hand held devices,  inventory  software etc
• Assisting in carrying out scheduled inventories of products and operating equipment
• Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors
• Take orders from the guest via telephone
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned

 

Who are we looking for?

• Should have excellent communication skills
• Speak with others using clear and professional language
• Flexibility with shifts as per business demand
• Be courteous, professional and provide efficient service

Additional Information

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

 

What are the Raffles Values?

Be You:  Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind:  Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy:  Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident:  Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose:  Demonstrating care and responsibility within your role, to make a tangible impact on the business.