Pantry Attendant - Fairmont Gold

Company Description

For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

Job Description

Fairmont Gold highest level of personalized luxury service within the Fairmont Royal York and the finest hotel experience in Toronto. The Fairmont Gold Pantry attendant is empowered to provide seamless anticipatory service in our Fairmont Gold Lounge, an urban oasis high atop Toronto’s most Iconic property.

• Uphold Fairmont Gold Lounge standards by providing seamless and personalized service to every guest.
• Utilize guest names to create a warm and welcoming atmosphere, enhancing their overall experience.
• Offer detailed knowledge of lounge amenities, menu options, and local attractions to enhance guest satisfaction.
• Maintain discretion and professionalism while catering to the needs of high-profile guests.
• Ensure all interactions reflect the Fairmont brand's commitment to excellence and attention to detail.
• Assist with the replenishment of food and beverage offerings in the Fairmont Gold and Deloitte Lounges throughout the day.
• Maintain cleanliness of all food & beverage preparation areas within the Fairmont Gold & Deloitte Lounges.

Qualifications

• This position requires the successful candidate to have a flexible schedule and the ability to work a variety of shifts including early morning start times, weekdays, weekends and or holidays.
• Valid Smart Serve certification required.
• Previous luxury level service knowledge and training an asset.
• College diploma or University degree from a Hospitality related program an asset.

Additional Information

Visa Requirements:  Must provide proof of eligibility to work in Canada.

Job Perks & Benefits:

• Complimentary meal in our staff cafeteria each shift
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
• Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles).