Reservations Agent

Company Description

Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.

Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options. 

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
 

Job Description

To answer and respond effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manners.

 

KEY ROLES & RESPONSIBILITIES

• Respond to enquiries about hotel products and services by telephone, fax, email etc.
• Determine guest needs and quote the appropriate villa and rate as per requirements
• Accurate input of booking information into the OPERA Reservation System
• Communicate / upsell activities  for leisure, corporate & wholesaler’s guests
• Has an understanding of Groups – including cut-off dates, blocking and booking policies
• Understand Revenue management strategies, sell levels and sell directed rates and apply these methods as per available hotel inventory
• Has full knowledge of hotel facilities and services to promote its products and services
• Process amendments to reservations such as extensions, early departures, etc.
• Coordinate and communicate with all other departments to ensure a smooth operation
• Maintain knowledge of special rates/ offers/ promotions
• Type a variety of documents such as cover letters, daily pickup reports…
• File and organize a variety of documents and maintain stationery and office supplies 
• Perform duties and responsibilities in a confidential manner when applicable
• Adhere to the hotel’s occupational, health and safety policies
• Report any equipment failures/problems & repair requests to Maintenance Department
• To participate in any training/development programs as recommended by supervisor
• Reconcile OTA’s Extranet with Opera.
• Perform all the tasks asked by Reservations Manager or Revenue Manager

 

PERSONAL ATTRIBUTES

• Written and verbal communication skills in English
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co-workers as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with all hotel guests and patrons
• Able to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

Qualifications

• High School certificate
• Diploma from School for Tourism & Hotel Management is a plus

Additional Information

Related experience