Reservations Agent

Company Description

"Why work for Pullman London St Pancras?
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are looking for a FUN, PASSIONATE & EXTROVERTED Reservations Agent who wants to join our fantastic team at Pullman London St Pancras hotel.

If you:

• Have the passion for customer service and hospitality
• Have great communication and customer relationship skills
• Loves working as part of a passionate team
• Enjoys working in a fast pace environment

We want you to join our gang!

As a Reservations Agent, you will:

• Ensure that reservations are dealt with effectively and carry out room merchandising to maximize room revenue
• Ensure that all reservation calls are dealt with in a pleasant and professional manner
• Check all correspondence in connection with reservations and deal with it accordingly
• Run all appropriate reports connected with rooms as laid down in the Reservations Manual and distribute to the appropriate Managers
• Have excellent organisational and administration skills

We are a 4 star property with 312 bedrooms, 17 meeting and conference facilities including the 446 seated Shaw Theatre and GA KingsX Bar & Restaurant.  

Salary: £28,899 per annum

The successful candidate must already have eligibility to work in the UK.

Qualifications

• Previous Front Office or Reservations experience is essential
• Knowledge of Opera cloud software
• Excellent written and spoken English communication skills

Additional Information

Benefits

-Three complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year

- Pension Scheme

- Employee benefit card offering discounted rates in Accor Hotels worldwide

- Free meals on duty and free access to hotel gym

- Up to 33 days of annual leave per annum