Spa Manager

Company Description

Peppers Marysville connects our guests with its stunning natural surroundings. With 100 beautifully appointed guest rooms, we offer state of the art purpose built conference and event facilities with sweeping views of the Yarra Range National Park and Cathedral Ranges and. Andiamo Restaurant offers a relaxed atmosphere showcasing the best of local produce and signature wines from the picturesque Yarra Valley as our guests unwind in the tranquil riverside location. Nestled amidst breathtaking landscapes, Peppers Marysville is a hidden gem that offers a unique and inviting atmosphere for both locals and visitors

Job Description

We are seeking a dedicated and experienced Spa Manager to join our team and oversee the operations of our recently established spa. The ideal candidate will be passionate about providing exceptional customer service, have strong leadership skills, and possess a deep understanding of the spa industry.

Responsibilities:

• Manage day-to-day operations of the spa, including scheduling, inventory management, and supervision.
• Ensure that high-quality service is provided to all guests, maintaining a welcoming and professional atmosphere.
• Develop and implement strategies to increase spa revenue and profitability.
• Recruit, train, and motivate the team, fostering a positive work environment.
• Monitor and maintain the cleanliness, safety, and maintenance of all spa facilities and equipment.
• Stay informed about industry trends and best practices, implementing new techniques and services as appropriate.

Qualifications

• Previous experience in a spa management role, with a proven track record of success.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire staff.
• Excellent customer service and communication skills.
• In-depth knowledge of spa treatments, products, and equipment.
• Proven ability to manage budgets, schedules, and inventory effectively.
• Certification in beauty industry. 

Additional Information

• You will have access to our ALL Heartists program from day one, offering preferential hotel rates and offers from more than 80 partners.
• #learnyourway with an online learning platform, and remote classes, there is continual opportunities for learning and development
• #workyourway with an Industry leader, there are #limitless career pathways for you to pursue at over 400 hotels in Australia and New Zealand, and over 5000 Globally. 
• Free 24 Hour access to our Employee Assistance Program for counseling with qualified and experienced practitioners.