Apprentice – F&B Service (Trainee)
Sobre el trabajo
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Key Responsibilities
Service Operations
Assist in setting up the restaurant, buffet, and tables according to service standards.
Help in serving food and beverages to guests under supervision.
Clear tables, reset covers, and maintain cleanliness during service hours.
Support in banquet setup, coffee breaks, and event service.
Guest Interaction
Greet guests warmly and escort them to tables when required.
Take basic orders under supervision and communicate them to the kitchen/bar.
Attend to guest needs, refill water, and ensure a pleasant dining experience.
Handle guest requests and communicate any issues to the supervisor immediately.
Operational Support
Assist in preparing mise-en-place (cutlery, glassware, napkins, condiments).
Learn sequence of service and brand SOPs.
Support room service operations—tray setup, delivery, and clearance.
Maintain stock of service equipment and report shortages or breakage.
Hygiene & Safety
Follow all hotel hygiene, sanitation, and grooming standards.
Handle food, beverages, and equipment safely.
Ensure proper cleanliness of restaurant areas, service stations, and equipment.
Learning & Development
Participate in on-the-job training sessions for service techniques, upselling, menu knowledge, and guest handling.
Shadow senior associates to understand workflow and guest service standards.
Learn billing procedures, POS usage, and order-taking basics.
Qualifications
Hotel Management student / Diploma Holder or fresher
Prior internship experience is a plus but not compulsory
Additional Information
Strong communication and interpersonal skills
Pleasant personality and guest-focused attitude
Basic computer knowledge
Willingness to learn and follow instructions
Confidence and professionalism
- Departamento: Alimentos & Bebidas servicio
La empresa
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart, Join us and become a Heartist®.
