Apprentice – Front Office (Trainee)
Sobre el trabajo
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Key Responsibilities
Guest Services
Welcome guests warmly and assist with check-in/check-out procedures under supervision.
Handle guest queries, give hotel information, and guide them to facilities/services.
Coordinate luggage assistance with the Bell Desk when required.
Assist in managing guest requests and ensuring timely follow-up.
Operational Tasks
Support in preparing guest registration cards, keys, and welcome amenities.
Help in updating guest profiles and ensuring accurate data entry in PMS (Opera).
Observe handling of reservations, walk-ins, room allocation, and upselling techniques.
Monitor lobby cleanliness and report any issues to housekeeping or engineering.
Communication & Coordination
Coordinate with housekeeping for room readiness and with other departments for guest needs.
Assist in answering telephone inquiries politely and professionally.
Learn daily shift handover procedures and assist in preparing reports.
Learning & Development
Participate in training on PMS operations, guest communication skills, and brand standards.
Shadow Guest Service Associates and Duty Managers to understand workflow.
Learn complaint-handling and service recovery techniques.
Qualifications
Hotel Management student / recent graduate or Diploma Holder
Prior internship in front office is an advantage but not mandatory
Additional Information
Strong communication and interpersonal skills
Pleasant personality and guest-focused attitude
Basic computer knowledge
Willingness to learn and follow instructions
Confidence and professionalism
- Departamento: Recepción
La empresa
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart, Join us and become a Heartist®.
