FO Management Trainee
Sobre el trabajo
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
1. Operational Training & Exposure
- Rotate through all Front Office sections including Reception, Concierge, Guest Relations, Telephone Operator, and Executive Lounge (if applicable).
- Assist in daily shift operations to ensure smooth guest check-in and check-out processes.
- Handle guest inquiries, requests, and complaints professionally and efficiently.
- Ensure compliance with brand standards and service excellence guidelines.
2. Guest Experience
- Deliver personalized and engaging service aligned with luxury hospitality standards.
- Build positive relationships with guests to enhance satisfaction and loyalty.
- Monitor guest feedback (including LQA and online reviews) and support improvement initiatives.
3. Administrative & Reporting
- Support preparation of daily reports (occupancy, arrivals/departures, VIP list, etc.).
- Assist in analyzing performance indicators such as upselling results and guest satisfaction scores.
- Maintain accurate guest records in the PMS system.
4. Leadership Development
- Participate in departmental briefings, meetings, and training sessions.
- Assist supervisors with team coordination during shifts.
- Learn scheduling, manpower planning, and cost control fundamentals.
- Support implementation of departmental action plans.
5. Compliance & Standards
- Ensure adherence to hotel policies, SOPs, and local regulations.
- Maintain grooming and presentation standards at all times.
- Promote a safe and secure working environment.
Qualifications
- Bachelor’s degree in Hospitality Management or related field.
- Strong passion for luxury hospitality.
- Excellent communication skills in English (additional languages are an advantage).
- Strong interpersonal and problem-solving skills.
- High level of professionalism and attention to detail.
- Willingness to work flexible shifts, including weekends and public holidays.
Additional Information
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
- Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
- Departamento: Bienes y Patrimonio
La empresa
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart, Join us and become a Heartist®.
