Cluster IT Manager

POSITION OVERVIEW

Under the direct supervision of Cluster Director of IT, the Cluster IT Manager is to provide assistance and support to the Cluster Director of IT in the overall management of information technology systems within the hotel, implementation and maintaining Corporate IT Standards and ensure all systems are functioning at maximum capacity to achieve efficiency and productivity of all resources. This role will be in charge of Janu Tokyo which will open soon and will be the first Janu in the whole world.

RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Aman

employees always find new ways to look after the business, their guests, and their colleagues.

Within this, the key responsibilities for this position are:

Core Competencies

• Provide constant assistance and support to Cluster Director of IT in the planning, design, implementation, auditing and monitoring of all systems in the hotel.
• Assist to Implement and maintain all Corporate IT Standards and ensure that proper systems are in place to serve business needs.
• Assist to monitor the IT operations on a daily, weekly, and monthly basis and ensure data integrity of all computer systems in use.
• Assist Cluster Director of IT to implement all IT standards and procedures to all end users.
• Provide support and assistance in the introduction of new technologies to improve efficiency and productivity.
• Work closely with operation departments to ensure their processes are being simplified with the right introduction of technologies.
• Assist in the coordination of any IT projects in terms of planning, preparing schedules,
• allocating resource and communicating progress to other departments based on direction from Cluster Director of IT.
• Assist to update the IT Inventory and licensing lists on a regular basis.
• Assist in the review of system security and reinforcement on change of password periodically.
• Assist Cluster Director of IT to carry out regular system checks in terms of users and system logs and quarterly network and system health checks.
• Work with vendors or consultants in the purchase of hardware, software and services based on Cluster Director of IT directions and instructions.
• Provide assistance to Cluster Director of IT in coordination with vendors on hardware maintenance and implementation of software upgrades. Assist to negotiate better terms and conditions.
• Assist to coordinate with software vendors on various installations of all management systems and any other software applications.
• Assist and support Cluster Director of IT on any special project rollout and software implementation.
• General IT Server Room Control
• Make constant checks that the UPS and emergency generator supporting the server room is always functioning properly.
• Ensure the door to server room is always locked.
• Ensure all cabling is tidy and clearly labelled.
• Maintain a logbook which is updated regularly and available for review.

  IT Infrastructure

• Provide support and assistance to ensure that all wireless coverage within the guest rooms and public areas follow Corporate IT Standards.
• Assist Cluster Director of IT to ensure that Corporate Standard naming convention is followed for all servers, PCs, and printers.
• Provide assistance to monitor on a regular basis the Broadband Internet line performance.
• Ensure the vendor performs regular health checks on the HSIA system and review the results for any potential issues. Highlight any potential issues to Cluster Director of IT.
• Ensure the computer located in Library for guests’ use is properly maintained and the software is updated regularly.

  IT Security

• Assist to check that User Account maintenance process is constantly adhered to.
• Whenever a staff move occurs, ensure that the Human Resources Department informs IT Department accordingly to update the user rights.
• Assist to maintain a User Rights Deviation Form to control the granting of additional rights to authorized users in each application.
• Assist to check that remote connection via BOMGAR is installed adequately with a tracking mechanism in place.
• Provide assistance to ensure that the Corporate IT Standard for Anti-virus program is installed for all PCs and servers and verify that the most updated file is installed.
• Provide assistance to ensure that for any PC and server retired/removed from the hotel environment, all user data are permanently removed prior to the equipment disposal.

  Disaster Recovery

• Assist the Cluster Director of IT to conduct the regular check on the Disaster Recovery Plan testing to ensure their adequacy in the event of a disaster.
• Ensure the hardware maintenance contract with a reputable supplier is constantly in place and renewed on an annual basis.
• Provide assistance to ensure that the entire system and application backup is carried out properly.
• Check the backup log and verify if the daily backup process is successfully completed.
• Investigate any irregularities noted in the backup process.
• Ensure backup tapes are stored in a fireproof safe, and cross site backup arrangements are in place.
• Check the data restore schedule and log. Investigate any irregularities and report to Cluster Director of IT.
• Ensure monthly backup of application is in place and stored in a proper manner.

  Operations Management

• Assist the Cluster Director of IT in the submission of the monthly IT Report to Corporate IT on a timely basis.
• Assist in the checking of the Server error logs for irregularity and review the backup log daily.
• Ensure that any outstanding issues are escalated to the Cluster Director of IT for his action or further escalation to appropriate channels for resolution.
• Assist to conduct regular review of the servers' resource utilization (CPU, Disk Space, Memory, Network)
• Assist to check that Exchange Address book contains up-to-date and correct user information.

  Change Management

• Assist to maintain the history of all change requests.
• Assist Cluster Director of IT to ensure the network and PMS, POS, and other operating systems password has been changed in accordance with the Corporate IT Standards requirement, as and when directed.  

Project Management

• Assist to maintain a history of all IT related problems (e.g., application failure, network outage, leased line unstable, slow network or server performance, virus infection, etc.) for record purposes.
• Assist to maintain the project plan to monitor all local hotel-initiated projects and update this plan on a regular basis to show the progress of the projects.
• Assist Cluster Director of IT to implement all approved annual IT Capital Budget on a timely basis.
• Constantly keep updated on the Aman Policies and Procedures posted on the corporate website and ensure compliance for all IT related policies and procedures.

  Asset Management

• Assist to ensure that sufficient licenses for operating system software, application software and CALs are purchased to cover all business use.
• Assist Cluster Director of IT to update the latest hardware inventory listing to ensure adequate equipment is maintained for business use.
• Assist to manage and ensure suitable hardware equipment is allocated to users on a needful basis.
• Assist to ensure obsolete equipment is disposed environmentally or donated to charity.

  IT Control Checklist & Audit Status

• Assist Cluster Director of IT to ensure the control checklist items are executed correctly as recorded in the monthly IT Report.
• Assist to check and verify the result of the last IT Review self-assessment against the actual findings.
• Assist Cluster Director of IT to check IT Review report and Internal/ External Audit report and ensure follow up is completed for corrective action plans.
• Provide assistance to Cluster Director of IT to implement any comments and recommendations from Group IT Director and any Internal/ External auditors. 

Cluster Role and Function

• As a Cluster role and function, ensure that all the above duties and responsibilities are carried out in all properties/ hotels under the territorial jurisdiction of this role.
• Provide assistance to Cluster Director of IT to ensure that constant considerations are taken to enable cost savings in integrating the systems of all hotels on a group basis where possible, without the compromise of quality in each property / hotel under consideration.  

Others

• Conduct all the IT Department daily routines to ensure smooth, effective, and efficient daily work process.
• Ensure all work is processed in accordance with the policies, standards and guidelines established by the hotel or the corporate office.
• Prepare any special or ad hoc reports as required by Cluster Director of IT or any Senior Management and undertake any special projects as directed.

QUALIFICATIONS

ESSE N T I ALS :

• Languages: verbal and written proficiency in Japanese and English.
• Qualifications/Training: Information Systems and network knowledge / qualificati
• Knowledge of hotel operations and systems.
• Work Experience: minimum 3 years work experience in IT related industry
• Others: Ability to work long hours when requi
• Understand the need to be on 24 hours standby basis due to the nature of the work.
• Able to implement procedures and ensure compli

DES IR ABLES:

• Good interpersonal communication skills and a Team Player
• Strong sense of responsibility and self-motivated
• Honest and have sense of di
• Persistent, organized, and neat