Experience Advisor

POSITION OVERVIEW

The Experience Advisor will execute the presentation, sales and booking of activities and services throughout the hotel and property.

RESPONSIBILITIES

• Be actively engaged in the sales and booking process of guest activities, spa services, dining options and all special occasion requests.
• Be actively engaged in all guest communications including phone and email correspondence, itinerary building of future arrivals as well as face to face contact with in-house guests.
• Ensure that all events are confirmed and reconfirmed for the following day, including coordination with the transportation, the spa and the food and beverage departments to ensure all requests are accommodated.
• Ensure smooth running of each event to maximize guest satisfaction whilst achieving financial and budget targets.
• Maximize opportunities to increase activity revenue through upselling by staff.
• Liaise with Reservations, Transportation, F&B and the Front Desk on the day’s activities, instigating and communicating any changes where necessary. Take the initiative to ensure everything is covered and everyone and informed.

QUALIFICATIONS

• Excellent verbal and written communication skills.
• Ability to interact positively with both employees and guests.
• Attention to detail.
• Demonstrated success in coordinating activities.
• Strong organizational and communication skills.
• Ability to maintain a clean and professional appearance as per company policies.
• Ability to carry, push, and pull heavy loads up to 45 lbs; standing, bending, twisting, and lifting will be required.