Front Office Trainee

POSITION OVERVIEW

We are currently seeking a passionate and enthusiastic individual to join our Front Office team as a Front Office Trainee. This role offers a unique opportunity for individuals interested in launching their career in the hospitality industry and gaining hands-on experience in front office operations at a prestigious luxury hotel.

RESPONSIBILITIES

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
• Handle guest inquiries and provide information about hotel amenities, services, and local attractions.
• Coordinate with other departments to fulfill guest requests and resolve any issues or concerns.
• Operate the hotel's reservation system and manage room assignments.
• Maintain cleanliness and organization at the front desk area.

QUALIFICATIONS

• Bachelor's degree in Hospitality Management, Hotel Administration, or related field (preferred).
• Strong communication and interpersonal skills.
• Customer service-oriented with a positive attitude and willingness to assist guests.
• Ability to multitask and work efficiently in a fast-paced environment.
• Fluency in English; proficiency in additional languages is a plus.
• Flexibility to work varying shifts, including weekends and holidays.