Guest Service Agent

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department.

• Be located in the Hotel Lobby in order to assist guests whenever required.
• Welcome and handle all walk-ins.
• Support the LSM and ALSM with any administrative duties.
• Run required reports and report any discrepancies to involved parties.
• Constantly be up to date regarding expected arrivals and departures.
• Maintains positive guest and colleague interactions in a good working relationship.
• Establishes rapport with guests whilst maintaining good guest relationship.
• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Prepare daily, weekly, monthly reports and storage control report.
• Support demonstrating and reinforcing Armani’s Values and Culture Characteristics.
• Ensures punctuality is kept at all times.
• Deal with enquiries in person or by telephone.
• Take appropriate steps in emergency.
• Receive and attend to outgoing calls: local, trunk and international.
• Take Responsibility cashing up guests payments.
• Be always updated about special programs and events in the hotel and in the city in order to recognize and respond to guests needs.

• We are looking for individuals who have a solid knowledge of Front Office, have a strong work ethic and people-management skills, great attention to details, and who are proactive to address and resolve issues.
• Previous experience in a 5* Hotel and/or related fields.
• At least 1 year experience in the same position.
• Good knowledge of Opera.
• Fluent English and additional languages desirable (Chinese or Arabic).
• Good knowledge of the attractions and events in Milan.