Quality Specialist
Sobre el trabajo
Mission:
This role supports the implementation and continuous improvement of the company's quality standards and procedures across our hotel portfolio. Reporting directly to the Quality & Performance Training Director, and functionally aligned with the Global Corporate Quality team, the Specialist will work on both operational audits and data-driven analysis, ensuring excellence in guest experience and compliance with luxury hospitality standards.
Main Responsibilities:
* Support the implementation of the company's Quality Management System across hotels in Europe and Maldives.
* Conduct regular audits, quality visits, and operational walkthroughs to monitor compliance with internal standards and brand guidelines.
* Analyze guest feedback (e.g., ReviewPro, Internal surveys) and other performance indicators to detect trends and improvement opportunities.
* Assist in the rollout of new quality initiatives, SOPs, and training related to brand standards, service excellence, and operational consistency.
* Collaborating in the development, delivery and evaluation of Quality Training Programs.
Requirements:
* 3+ years of experience in quality, operations or guest experience within luxury segment: hospitality (corporate or multi-property roles preferred), retail.
* Fluency in English (written and spoken) - Spanish or another language is a strong plus.
* Strong Knowledge of Microsoft Excel (pivot tables, formulas, data analysis), PowerPoint, and other reporting tools.
* Availability to travel within Europe, Maldives, Messico.
The job offer refers to both gender in accordance with the provisions of Legislative Decree 903/77 and Legislative Decree 125/91
- Departamento: Otros
Sobre ti
- Idioma requerido: Italiano.
La empresa
Our Group was created in 1974, when Roberto Polito built his first establishment in Punta Ala, Tuscany (Hotel Cala del Porto), working with his wife Lisa to develop a unique concept of hospitality in terms of life experience: a journey in the Italian style through its culture and various traditions.
With this in mind, we developed a Collection which currently counts 8 exclusive hotels and 1 resort mainly located in period buildings in the historical centres of Europe’s major cities of art. There are five hotels in Italy, two in France and one in the heart of London, a hotel inaugurated in March 2004, marking a significant turning point in the design concept for our Collection.
Today, our great adventure is beginning afresh courtesy of the family’s younger generation, Luca Magni and Guido Polito, the Group’s CEO, who are guiding the company towards new international projects.
One of the most significant examples of the new management is the idea behind the Baglioni Hotel in London, with its innovative style that has reinvigorated the image of the brand thanks to a close attention to detail, the careful selection of materials, and a constant balance between tradition and modernity, in the search for a less formal and more subtle vision of elegance and hospitality. This new concept of contemporary luxury is aimed at an increasingly demanding public that is attentive to new trends, such as our most exclusive suite – Roman Penthouse – a 590 sqm apartment with the best panoramic view of the Eternal City.
