Baglioni Hotels & Resorts

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Resort Manager - Baglioni Hotels & Resorts Maldives

Sobre el trabajo

If hospitality is your great passion along with the desire to create incredible stay experiences, then this could be the right opportunity for you!
We are currently looking a Resort Manager to join our team in the Maldives.

KEY OBJECTIVE:

To assist in the General Manager in the management of daily operations, with specific emphasis on Rooms Division such as Front Office, Guest Services, Reservations, Housekeeping and Spa to increase guest satisfaction, employee productivity and hotel profitability.

MAIN DUTIES AND RESPONSIBILITIES:

Oversee and contribute towards the successful operation of all departments:

A full understanding of all departments is demonstrated consistently.
Each HOD is worked alongside to support the growth of each department.
Each HOD is supported in providing training and development to their teams.

Operations Management:

Standards of performance are established for all areas.
Services and operations are monitored against qualitative and quantitative standards of performance.
The necessary conditions are created and maintained for productive work.
Work is organised and evaluated to achieve objectives.
Direct reports are empowered to work with minimal intervention.
Manpower and material resources are effectively used monitored and controlled balancing both budgetary requirements and customer needs.
Effective cash handling and accounting procedures are implemented and adhered to, and remedial action is taken to address related problems.
Direct reports are supported in the performance of their work as and when required.
Consultation with teams is undertaken and information supplied to support them in the daily management of the business.
Oral and written communication is carried out in a manner, and at a level and pace, likely to promote understanding and effective working relationships.
Productive working relationships are established, maintained, and enhanced at all levels and interpersonal conflict is identified and minimised.
In close conjunction with the HR Manager, the recruitment and selection of new employees is carried out effectively in accordance with company procedures and best practices and in line with wage budgets and manpower plans.
Information is recorded, stored, and retrieved as necessary to statutory standards.
Senior Management duties are undertaken and carried out effectively when required.

Customer Service:

Problems affecting the customers are identified and interpreted and solutions generated which are actioned and evaluated.
Customer complaints are monitored to identify trends and potential problems.
Changes in products and services are developed in response to employee requirements and evaluated against their improvement to service.
Systems, procedures, and practice for the maintenance of quality and customer service standards are monitored, evaluated and enhanced.
Improvement targets are met relating to formal measurement criteria.

Performance & Resource Management:

In close conjunction with the HR department, training and development needs are identified in relation to business plans and objectives.
Feedback is given through the appraisal process and personal development plans set and facilitated accordingly.
The operational management team is developed through planned activities to enhance morale and commitment.
Motivation is sustained through recognition, reward, and incentives.
Contribution is made to the improvement of development processes.

Statutory Management:

In close conjunction with the Security department, procedures and legal requirements pertaining to health, safety, hygiene, and security are adhered to.
The health and safety of employees and members of the public are monitored and maintained.
In the event of a fire alarm activation the statutory procedures are adhered to
The highest standards of personal health and hygiene are always maintained.
In close conjunction with the Chief Engineer, equipment and supply needs are identified and defects in equipment reported in line with Resort procedures.
Team Managers and Team Members are trained in safe working practices and their legal responsibilities.
Appropriate records are maintained in accordance with Company and legal requirements.

Finance Management:

Information is obtained and evaluated to aid sales forecasting.
Sales performance is forecast accurately, monitored, and evaluated in conjunction with Local Sales Manager.
Pricing policy, promotions and discounts are established and implemented.
Selling opportunities are identified and generated.
Products and services are continuously developed and marketed accordingly.
The implementation of organisational sales policy is supported.
Team Managers and Team Members are trained in sales techniques and cost efficiency.

Skills:

A professional in Hotel Management and Administration with 2-3 years of demonstrable experience in a similar role, preferably in Luxury Resort Hotels
Must possess excellent leadership skills, attention to detail, personnel management, decision-making and conflict resolution skills.
Thorough understanding and experience in running core operations departments of the resort.
Excellent attitude and willingness to provide luxury service focused on results.
English language management is an indispensable requirement, and managing an additional language is a plus.

Departamento: Dirección

Sobre ti

Idioma requerido: Italiano.

La empresa

Our Group was created in 1974, when Roberto Polito built his first establishment in Punta Ala, Tuscany (Hotel Cala del Porto), working with his wife Lisa to develop a unique concept of hospitality in terms of life experience: a journey in the Italian style through its culture and various traditions.

With this in mind, we developed a Collection which currently counts 8 exclusive hotels and 1 resort mainly located in period buildings in the historical centres of Europe’s major cities of art. There are five hotels in Italy, two in France and one in the heart of London, a hotel inaugurated in March 2004, marking a significant turning point in the design concept for our Collection.

Today, our great adventure is beginning afresh courtesy of the family’s younger generation, Luca Magni and Guido Polito, the Group’s CEO, who are guiding the company towards new international projects.

One of the most significant examples of the new management is the idea behind the Baglioni Hotel in London, with its innovative style that has reinvigorated the image of the brand thanks to a close attention to detail, the careful selection of materials, and a constant balance between tradition and modernity, in the search for a less formal and more subtle vision of elegance and hospitality. This new concept of contemporary luxury is aimed at an increasingly demanding public that is attentive to new trends, such as our most exclusive suite – Roman Penthouse – a 590 sqm apartment with the best panoramic view of the Eternal City.

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