Duty and Operations Manager Training

Overall Job Purpose
• Hands-on role and responsible for the day-to-day operations of the hotel under the guidance of the the General Manager and Director of Operations
• Answers guests inquiries and attends to the needs of the guests at any time
• Assist any operational department when needed. This role may include carrying out Front Office duties and serving of drinks and meals as required.
• Pay attention to details, and be an example for the team. This to ensure consistent delivery of a high standard of service and ensure that the Cardo / Autograph Collection concept is correctly presented to the guests.
Overview specific duties
• Providing first class service to the hotel guests at any time, give recommandations when needed.
• Meeting and greeting customers following the hotel’s SOP
• Keeping the administration up-to-date in order to draft correct and adequate reports.
• Checks cleanliness of lobby and public areas
• Addressing problems and troubleshooting on the floor
• Supervising maintenance, stock supplies and furnishing
• At any time, responsible for the safety and wellbeing of our guests
• Projects Hotel related given by the General Manager and Director of Operations
• Room checks for VIP guests
• Identifies opportunities for improvement, come up with proposals and communicates these to General Manager, Director of Operations and/or Departement Heads.
• Seek advice from the General Manager and Director of Operations on all matters of concern

Competencies
• Flexible and adapts quickly and positively to new situations keeping emphasis on a balanced approach
• Thinks ahead and develops contingencies
• Communicates clearly and openly both verbally and in writing in English, and preferably French or Dutch. Knowledge of any other language is a plus
• Motivated, performs and ensures that goals are achieved
• Supports and helps developing other departments
• Well groomed and positive personality