Head Waiter
Sobre el trabajo
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our Guests, demonstrating care, confidence, curiosity and community.
Main duties & responsibilities:
Fulfill the operations of the Food & Beverage outlets, according to the Company policies, high standards and procedures;
Monitor all aspects of the customers’ experience, from the restaurant layout before they arrive to the experience they receive during the service. Act to enhance a flawless service and anticipate Guests’ needs;
Establish and maintain good relationships with all Guests and handle requests and enquiries;
Coordinate and monitor Commis de Rang assigned to him/her;
Contribute to the achievement of the economic targets of the outlet.
Main duties & responsibilities:
Fulfill the operations of the Food & Beverage outlets, according to the Company policies, high standards and procedures;
Monitor all aspects of the customers’ experience, from the restaurant layout before they arrive to the experience they receive during the service. Act to enhance a flawless service and anticipate Guests’ needs;
Establish and maintain good relationships with all Guests and handle requests and enquiries;
Coordinate and monitor Commis de Rang assigned to him/her;
Contribute to the achievement of the economic targets of the outlet.
- Complimentary meals on duty Uniforms dry cleaning Lodging and residence cleaning for non residents
- Departamento: Alimentos & Bebidas servicio
Sobre ti
Soft skills required
Effective communication: communicate clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. Use and interpret non-verbal behaviors to enhance understanding.
Emotional intelligence: demonstrate sensitivity to the needs and emotions of guests and colleagues and adjust his/her style to them. Manage own emotions in challenging situations.
Collaboration: be able and willing to work as a team player. Share information and skills and actively seek and provide feedback.
Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues. Demonstrate a can-do attitude. Demonstrate a sense of urgency and take ownership of own tasks and responsibilities.
Adaptability: identify when a different approach is needed and offer solutions. Try and adopt new ways of doing things. Understand and demonstrate thinking before acting.
Global perspective: treat each other with respect and inclusiveness regardless of position, level or background.
Requirements:
Professional experience preferably at international level in the same role
Demonstrate a passion for attention to detail and excellence
Manage time effectively in order to meet LQA standards requirements
Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)
Excellent communication skills
Fluent in English and Italian
Preferred knowledge of LQA and Forbes standards
Effective communication: communicate clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. Use and interpret non-verbal behaviors to enhance understanding.
Emotional intelligence: demonstrate sensitivity to the needs and emotions of guests and colleagues and adjust his/her style to them. Manage own emotions in challenging situations.
Collaboration: be able and willing to work as a team player. Share information and skills and actively seek and provide feedback.
Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues. Demonstrate a can-do attitude. Demonstrate a sense of urgency and take ownership of own tasks and responsibilities.
Adaptability: identify when a different approach is needed and offer solutions. Try and adopt new ways of doing things. Understand and demonstrate thinking before acting.
Global perspective: treat each other with respect and inclusiveness regardless of position, level or background.
Requirements:
Professional experience preferably at international level in the same role
Demonstrate a passion for attention to detail and excellence
Manage time effectively in order to meet LQA standards requirements
Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)
Excellent communication skills
Fluent in English and Italian
Preferred knowledge of LQA and Forbes standards
- Idioma requerido: Inglés.
La empresa
A heavenly retreat between sea and sky
Set on a cliff edge 1,000ft above sea level, Caruso is your private balcony over the Amalfi Coast
This former 11th-century palace boasts all the worldly luxuries anyone could desire. Marbled hallways lead to rooms brimming with antiques and paintings by old masters. Cascading down the mountain, past lemon groves and olive vines, is Ravello, the mesmerising ‘city of music’. Paradise, found. Caruso is now opened.
