Front Desk Supervisor

CASTELFALFI *****
Is searching for a

Front Desk Supervisor
Castelfalfi is a jewel set in the heart of Tuscany, a land that is historically rich in art, beauty, and culinary traditions. Its village, the Borgo and the whole Estate, are framed by the natural wonder of its green hills, surrounded by kilometres of vineyards and olive groves, warm sun and a light breeze.
Toscana Resort Castelfalfi is the perfect luxury hospitality destination for those who want to get away from the bustle of life and want to indulge a more relaxed and peaceful lifestyle in connection with nature and the many outdoor activities available on its premises.
We couldn’t provide such outstanding experience without our passionate team members, who are at the heart of the Castelfalfi emotional connection that shows up in our hospitality vision and in our delightful caring touches.
If you would like to be part of such unique environment, we are looking for an outstanding and super skilled Front Desk Supervisor.


Responsibility:

- Responsible for managing Front Office shifts, including guiding and training new colleagues;
- Regularly carry out the duties of all functions within the Front Office such as check-in, check-out, credit card handling, complaint handling, correspondence with our guests, guest relations activities;
- Be the first point of contact in terms of guest relations and services;
- Assistance in billing and invoice preparation;
- Preparation of reports according to Castelfalfi standards;
- Updating of registration forms according to Castelfalfi standards;
- Be present at the Front Office on designated shifts and operationally support the Team;
- Be an ambassador for the hotel, actively engaging with both guests and colleagues;
- Handle all guest complaints and comments tactfully.

Requirements:
• High school diploma or degree;
• At least 2 years' experience working in luxury hospitality contexts;
• Excellent interpersonal and communication skills;
• Excellent problem solving skills;
• Basic accounting skills;
• The ability to stay positive and focused in a fast-paced environment;
• Good time management skills;
• Excellent computer skills and ability to learn new skills quickly;
• Fluent knowledge of the English language.

Benefits
• Meals provided when on duty
• Uniforms and their laundry
• Continuous training in order to improve personal and professional skills
• Participation in events reserved for Castelfalfi personnel
• Discounts on catering, wellness and sports activities present in the resort and on the estate
• Accommodation can be provided on request if coming from outside the area

This research is addressed to candidates of both genders with reference to Italian Law 903/77 and Law 125/91.
This position is based in (FI), Tuscany. Availability of staff accommodation upon request. Candidates should have a flexible schedule with the ability to work all shifts, weekends and holidays. You must possess the legal right to work in Italy.

All applications, should be sent with the data processing authorization, as requested by art. 13 of Legislative Decree no. 196/2003 and art. 13 GDPR 679/16, to job@castelfalfi.com