Operations Retail Hospitality

Hospitality Experience & Retail Training Consultant

Project-Based | 90-Day Consulting Assignment

Location: Houston, Texas (Travel Required)

Industry: Luxury Hospitality × Retail × Wellness

Help Build the Next Great Guest Experience.

Cavazos is building something different.

We are creating a Modern Mercado—where botanical wellness, hospitality, design, and culture come together to create an unforgettable customer experience.

We’re looking for a hospitality professional who believes luxury service shouldn’t only exist inside five-star hotels.

We want to bring that level of guest experience into retail.

About the Project

Your mission is to design and implement the Cavazos Guest Experience System.

You’ll work directly with our leadership team to transform multiple retail locations into hospitality-driven destinations.

This is not a traditional retail consulting project.

You’ll help create a service culture that customers remember.

Responsibilities

• Observe customer interactions and identify opportunities.
• Design the Cavazos Guest Experience standards.
• Develop hospitality SOPs.
• Train managers and sales teams.
• Create onboarding and training materials.
• Improve customer journey from entry to checkout.
• Build upselling and storytelling techniques.
• Develop mystery shopping evaluations.
• Coach managers on leadership and accountability.
• Help create a repeatable hospitality system for future expansion.

Ideal Background

We are especially interested in professionals with experience at:

• Four Seasons
• Rosewood
• Ritz-Carlton
• St. Regis
• Auberge Resorts
• One&Only
• Fairmont

Qualifications

• 5+ years in luxury hospitality, premium retail, or guest experience.
• Experience training teams and developing service standards.
• Strong coaching and leadership skills.
• Bilingual (English/Spanish preferred).
• Passion for design, hospitality, and customer psychology.
• Comfortable creating SOPs and documentation.
• Willing to travel to Houston for on-site consulting.

What Success Looks Like

Within 90 days, you’ll help us create:

• A signature Cavazos guest experience.
• A complete hospitality training program.
• Manager coaching systems.
• Sales and service standards.
• Customer journey maps.
• Mystery shopping scorecards.
• A scalable hospitality culture that can grow with the company.

Why This Project Is Different

This isn’t about managing a hotel.

It’s about helping build one of the most recognizable hospitality-driven wellness retail brands

Qualifications

• 5+ years in luxury hospitality, premium retail, or guest experience.
• Experience training teams and developing service standards.
• Strong coaching and leadership skills.
• Bilingual (English/Spanish preferred).
• Passion for design, hospitality, and customer psychology.
• Comfortable creating SOPs and documentation.
• Willing to travel to Houston for on-site consulting.