hospitality night ambassador
Sobre el trabajo
hospitality night ambassador
Department: hotels
Employment Type: Permanent - Full Time
Location: US, Miami
Reporting To: hotel manager
Description
What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they're sleepy.
We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.
your typical citizenM shift could include:
Night shift hours are overnight :
11:00 pm - 7:30 am
ability to work weekends is required!
do you have what we’re looking for?
To be successful at citizenM, you’ll need to have:
And you’ll need to be:
what's in it for you?
Department: hotels
Employment Type: Permanent - Full Time
Location: US, Miami
Reporting To: hotel manager
Description
What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they're sleepy.
We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.
your typical citizenM shift could include:
- Making sure everyone gets a warm welcome as soon as they walk in;
- Helping guests at the self check-in kiosks (we have no reception desk);
- Cleaning, preparing and serving hot and cold breakfast and meals;
- Brewing delicious coffee or mixing a signature cocktail;
- Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
- Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
- Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
- Handling reservations in our property management system (PMS), including the daily the night audit;
- Holding the keys to the castle; responsible for operations during the night shifts;
- Taking care of our guests including in emergency situations.
Night shift hours are overnight :
11:00 pm - 7:30 am
ability to work weekends is required!
do you have what we’re looking for?
To be successful at citizenM, you’ll need to have:
- A genuine touch: Treat all people as you would treat your best friends;
- A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
And you’ll need to be:
- A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
- Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
- Fluent in English. Other language abilities are welcome too!
what's in it for you?
- Competitive pay with monthly bonus potential;
- Medical, dental, vision benefits at a extremely low employee cost;
- Life insurance and 401K;
- Nights at any of our hotels around the world (business permitting);
- Extensive time off balance
- Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here...)
- Departamento: Responsable Relación Clientes
